Benin City, Nigeria, July, 2021 -- The Edo State Government has said it will continue to improve the capacity of call agents in the Edo Helpline Centre with up-to-date skills to boost response to emergencies in the state.
Executive Director, Edo State Skills Development Agency (EdoJobs), Ukinebo Dare, in a chat with journalists, said the focus of the agency is to equip the call centre agents with the requisite skills needed to provide Edo residents with efficient and quality service.
"Our call agents regularly undergo training and retraining, which are geared towards equipping them with the required skills needed to provide Edo residents with optimum service," she noted.
According to her, the state government recently held computer appreciation training for staff of Edo Helpline Centre to bring them up to speed with updated Microsoft packages for efficient service delivery in emergency response.
She said the centre is fully equipped and specially designed for responding to all emergency calls and to direct each call to the appropriate agencies for prompt response.
Dare further urged residents in the state to take advantage of the Centre by calling any of the Edo Helplines on 08000911911 and 08001235111, for prompt response
Posted by Veronica Silva Cusi, news correspondent
Published: Monday, July 12, 2021
Branch Employer Payments Platform - Earned Wage Access
Give employees instant access to a portion of their earned wages before payday! Branch helps businesses modernize their payment methods to empower working Americans. Earned wage access—with no-fee banking and access to a digital wallet and free debit card—are just some of the tools in our fast, free, and flexible platform. With Branch, businesses streamline existing payroll processes, save money, and provide faster payments and free digital banking to their employees—no pre-funding or capital required.
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.
A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.
CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.
ChatGuard makes payments in Chat PCI DSS compliant and...
Award-winning PCI compliance phone and multi-channel payment application.
PayGuard® is easy to deploy, very easy for agent to use from the office/contact centre or from home and is affordable.