Login to Network
YES PLEASEI want this offer
NO ThanksSkip this offer
#contactcenterworld, @atentocorp
Sao Paulo, Brazil, June 19, 2019 -- EDP Brazil, a company operating in the energy sector, and Atento S.A. (NYSE: ATTO), a provider of customer relationship management and business process outsourcing services (CRM/BPO) in Latin America, attained the 1st place in the "Customer Experience Automation" category of the 2019 Smart Customer Awards in Brazil.
The work brought together the best practices developed in EDP’s contact center and its digital channels over the past eight months. EDP won with the case "At the Speed of Light", in partnership with Atento. The case describes the ongoing technological modernization and transformation at EDP Brazil to enhance the quality of services provided through the customer service center of the electricity distributors in Sao Paulo and Espirito Santo.
In its 7th edition, the Smart Customer Award Brazil is one of the country's top awards for customer services, recognizing each year the best practices within the utilities and telecommunications sectors in the provision of services such as electricity, sanitation, gas, fixed and mobile telephony and Pay TV.
#contactcenterworld, @atentocorp
Posted by Veronica Silva Cusi, news correspondent
Source: Atento
About Atento:
Atento is an employer in Brazil, recognized in the country and the world as one of the Best Workplaces by the Great Place to Work Institute. The company has operations in six major Brazilian urban centers Sao Paulo, Rio de Janeiro, Salvador, Belo Horizonte, Porto Alegre, Goiania, and in the cities of Campinas, Sao Bernardo do Campo, Santo Andre, Sao Jose dos Campos, Santos, Ribeirao Preto and Feira de Santana. Atento Group is recognized in the CRM BPO sector in Latin America, providing customer experience through solutions, its integrated multichannel / omnichannel platform and the investment in new technologies and added-value services. Strong expertise in CX, UX. Recently acquired integrally a company specialised in backoffice (/digital backoffices/rpas) and also an acquisition to expand our capabilities on collection (early/late).
Published: Friday, June 21, 2019
| 3.) |  Execute automated actions based on words spoken by your customer. Our intelligent word detection and transcription tools make it easier for you to decipher the content of your customer conversations and automate action based on those insights. Transform the audio of your calls into speaker-organized scripts so you can easily search your call log for specific words from a conversation, or automatically detect when words of intent are spoken by your customer. Listen in on and highlight common patterns in order to execute triggers to initiate a new action or workflow, such as emailing a manager if the word “cancel” is spoken on a call. You can also set up to automatically redact content from a transcript, such as sensitive health information transmitted on a call. PH: 8005771872 https://www.calltrackingmetrics.com/analytics-and-reporting/conversation-analytics/keyword-spotting/  |
| 4.) |  Daisee Daisee builds technology that empowers people to solve problems by making interactions simple and smart so they can have a more significant impact, be more productive and be better at what they do. We believe incremental improvements carry huge potency and provide exponentially greater change for the better. Genesys customers can now automate risk and quality management using Daisee’s speech and sentiment analytics and remediation workflow software. Daisee helps improve customer experience, ensure regulatory compliance, identify missed commercial opportunities & training requirements as well as provide valuable insights back to the business directly from the frontline – the true voice-of-... (read more) PH: +61404697151 |
| 9.) |  Voxjar Voxjar is your one-stop-shop for driving better phone calls with your customers. We're a modern Conversation Analytics and Call Coaching Platform. - Custom Charts and Dashboards give you the freedom to analyze calls from the highest level down to the details of each conversation. - AI-Powered Speech Analytics transcribes, searches, and analyzes your reps' phone conversations, at scale. - Quality Assurance and Call Coaching tools let you evaluate and improve agent performance with a human touch. - Long term recording storage for historical analysis All of these together provide the holistic, easy-to-use software that you need to manage a modern call team and create better con... (read more) |
LOGIN WITH YOUR CONTACTCENTERWORLD.COM ACCOUNT
