News : EDP Brazil, in Cooperation with Atento, Attained the 2019 Smart Customer Award for Innovations in CRM
Sao Paulo, Brazil, June 19, 2019 -- EDP Brazil, a company operating in the energy sector, and Atento S.A. (NYSE: ATTO), a provider of customer relationship management and business process outsourcing services (CRM/BPO) in Latin America, attained the 1st place in the "Customer Experience Automation" category of the 2019 Smart Customer Awards in Brazil.
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The work brought together the best practices developed in EDP’s contact center and its digital channels over the past eight months. EDP won with the case "At the Speed of Light", in partnership with Atento. The case describes the ongoing technological modernization and transformation at EDP Brazil to enhance the quality of services provided through the customer service center of the electricity distributors in Sao Paulo and Espirito Santo.
In its 7th edition, the Smart Customer Award Brazil is one of the country's top awards for customer services, recognizing each year the best practices within the utilities and telecommunications sectors in the provision of services such as electricity, sanitation, gas, fixed and mobile telephony and Pay TV.
Posted by Veronica Silva Cusi, news correspondent
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Atento is one of the largest employers in Brazil, recognized in the country and the world as one of the Best Workplaces by the Great Place to Work Institute. The company has operations in six major Brazilian urban centers Sao Paulo, Rio de Janeiro, Salvador, Belo Horizonte, Porto Alegre, Goiania, and in the cities of Campinas, Sao Bernardo do Campo, Santo Andre, Sao Jose dos Campos, Santos, Ribeirao Preto and Feira de Santana. Additionally, Atento provides in-person services in more than 900 cities throughout the country. Atento is recognized in the CRM BPO sector in Brazil, providing the best customer experience through innovative solutions, its integrated multichannel platform and the investment in new technologies.
Published: Friday, June 21, 2019
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