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News : Education Department Starts Helpline for Students Facing Mental Distress

#contactcenterworld

Gurugram, India, Jan 10, 2021 -- In an initiative aimed at increasing awareness about mental health issues among college students, the state higher education department has started a distress call centre for psychological aid and support of college students going through emotional stress.

Launched last week, the goal of the call centre is to help improve the mental well-being and resilience of students facing mental stress.

In a letter shared with principals of all government colleges last Friday, the department of higher education said that students could avail assistance by calling on the round-the-clock, toll-free helpline number +917419864999 for psychological aid and intervention under the Nayi Disha (new direction) initiative. Officials said that the helpline would allow students to receive professional psychological and emotional support from a team of 35 trained psychologists.

Mohd Rafique, principal, Government College for Girls, Sector 52, said that the initiative would help students battling mental health issues such as anxiety or depression. "During the pandemic, mental health issues among people of all ages including students have gone up. Due to restricted social interaction, students are struggling with loneliness and other concerns. To help such students, the department has formed a panel of psychologists who can give professional help to students," said Rafique. He said that since the facility was free of cost, students would be less hesitant in availing help.

"While classes are taking place both online and offline, college life has been impacted. All students may not get the chance to share their concerns with their friends or family. In such a situation, taking help from professionals can be beneficial for students," said Rafique.

Virender Singh Antil, principal of Dronacharya Government College, said that the centre was aimed at spreading awareness and reducing stigma around mental health issues among students. He said that while there had been counselling support in the past, this time, the department had formed a team of professionals. "Mental health issues are quite prevalent among students these days. The lockdown and pandemic restrictions have also aggravated the stress faced by students. Under this initiative, students can reach out to experts for intervention. They can book an appointment and share their concerns with the team," said Antil.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.hindustantimes.com


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Today's Tip of the Day - Workforce Management Strategy

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Published: Tuesday, January 12, 2021

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2021 Buyers Guide Recording

 
1.) 
ASC

ASC Recording Insights and neo
ASC Recording Insights guarantees legally compliant recording and analysis of all communication channels in Microsoft Teams - including audio calls (internal and external calls), chat conversations and video meetings.

neo Recording, QM & Analytics address all enterprises with recording needs, especially contact centers. The content of communication becomes accessible and critical information and trends are revealed, providing real-time business intelligence for immediate management action.

2.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

3.) 
Geomant

Microsoft Teams Cloud Recording Service
Geomant offers a fully managed recording service for those organisations who need to address compliance or quality management while working on Teams. The Service utilises Verint’s market leading recording technology and is hosted by Geomant in Microsoft Azure. Our managed service approach is unique in that it allows organisations to benefit from advanced recording features, all while being free from any technical infrastructure or maintenance requirements that come with a traditional on-premises set up.

4.) 
Lieber & Associates

Recording System Consulting
L&A provides vendor-independent consulting services to select, contract for, test, and implement contact center recording systems. The firm's consultants specialize in contact center I.T. and have several decades of experience each with all major and many smaller makers of phone and call recording systems.

5.) 
Numonix

IXCloud
Numonix's IXCloud is one of the first fully managed compliance recording solutions for Microsoft Teams. IXCloud securely records, stores and analyzes interactions in the cloud without physical or virtual servers. As a fully managed Azure-based, Software-as-a-Service cloud interaction recording solution, IXCloud takes interaction capture into the future. It enables instant and elastic scalability to support business growth and provides the necessary tools to enhance business performance while maintaining compliance. IXCloud redefines versatility with its OpenAPI framework that enables application development. Companies and third-party developers benefit from IXCloud native capture technology, whether it be integrating with internal systems or building a third-party application.

6.) 
Nuxiba Technologies

CenterWare
Enterprise recording management for storage, retrieval, playback, and monitoring communications throughout your contact center.

Record screen activity and calls across agent workstations, measure and monitor quality levels across all campaigns and analyze recordings to capture first-hand customer data and requirements.

Easly access all recordings and critical information to provide improved customer experience, sales, and productivity!

7.) 
OrecX

Oreka TR
Oreka TR total recorder includes all of the call recording capabilities you will need, at about half the cost of competing for call recorder solutions, including screen recording, mobile phone recording, live monitoring, on-demand recording, multi-tenancy, multi-site recording, audit trail, call exporting, retention management, auto-tagging (for speech analytics and phrase spotting) and so much more.

8.) 
PCS Software

PCS GD
Call recording solution fully integrate to all main pbx solutions.

9.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS enables organizations to adhere to all compliances with its inbuilt call recording software and also has an option for screen recording. With centralized repository of all voice logs, its easy to maintain & retrieve all voice files and have a central control in case of multiple branches set up.
 

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