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News : Education Department Starts Helpline for Students Facing Mental Distress

#contactcenterworld

Gurugram, India, Jan 10, 2021 -- In an initiative aimed at increasing awareness about mental health issues among college students, the state higher education department has started a distress call centre for psychological aid and support of college students going through emotional stress.

Launched last week, the goal of the call centre is to help improve the mental well-being and resilience of students facing mental stress.

In a letter shared with principals of all government colleges last Friday, the department of higher education said that students could avail assistance by calling on the round-the-clock, toll-free helpline number +917419864999 for psychological aid and intervention under the Nayi Disha (new direction) initiative. Officials said that the helpline would allow students to receive professional psychological and emotional support from a team of 35 trained psychologists.

Mohd Rafique, principal, Government College for Girls, Sector 52, said that the initiative would help students battling mental health issues such as anxiety or depression. "During the pandemic, mental health issues among people of all ages including students have gone up. Due to restricted social interaction, students are struggling with loneliness and other concerns. To help such students, the department has formed a panel of psychologists who can give professional help to students," said Rafique. He said that since the facility was free of cost, students would be less hesitant in availing help.

"While classes are taking place both online and offline, college life has been impacted. All students may not get the chance to share their concerns with their friends or family. In such a situation, taking help from professionals can be beneficial for students," said Rafique.

Virender Singh Antil, principal of Dronacharya Government College, said that the centre was aimed at spreading awareness and reducing stigma around mental health issues among students. He said that while there had been counselling support in the past, this time, the department had formed a team of professionals. "Mental health issues are quite prevalent among students these days. The lockdown and pandemic restrictions have also aggravated the stress faced by students. Under this initiative, students can reach out to experts for intervention. They can book an appointment and share their concerns with the team," said Antil.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.hindustantimes.com


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Today's Tip of the Day - Experience And Architecture

Read today's tip or listen to it on podcast.

Published: Tuesday, January 12, 2021

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2022 Buyers Guide Recruitment Products/Services

 
1.) 
Emmersion

Automated Language Testing
Emmersion offers automated assessments to quickly and accurately test speaking, writing, and grammar fluency in 9 languages and counting. We help contact centers improve CSAT scores by screening for top talent and retaining top performers.

2.) 
MainTrax

HireTrax
HireTrax, MainTrax's standalone pre-hire virtual interviewing solution, automatically analyzes the behavioral characteristics found in each candidate's VOICE to help you select reps better suited for the specific job at hand. After all, agents speak with your customers for hours each day so it's vital they possess the behavioral characteristics and personality traits necessary to be successful. By picking those with tendencies of empathy and positive behavioral traits, you'll have a higher caliber of candidates who will perform better on the job and stay.

3.) 
Orion Learning Services Inc.

Assessments for Recruitment, Talent Management, Succession Planning
Looking for assessment tools to help you recruit faster, better and more accurately?

Orion Learning offers a full suite of assessment tools designed to target and report on candidate potential. Our tools are used for recruitment, talent management, succession planning and coaching/mentoring. All of the tools are delivered online and the reports are available online and will provide you with an amazing view of the candidate/individual's potential, interview questions, coaching/mentoring steps and much more.

If you're looking to find the candidate/individual with the highest potential, call Orion today!

4.) 
Vads

VADS Recruitment Services
VADS Indonesia provides a recruitment process with strict selection with various requirements according to client needs. VADS Indonesia also has a database of trained candidates so that it can meet the agent needs quickly and in large numbers.

5.) 
SalesMatch Ltd

Contact Centre Behavioural Assessments
SalesMatch is an intelligent web based sales and contact centre behavioural assessment platform. It is based on the well known, tried and tested DISC psychometric theory, used by thousands of organisations round the world.

- Reduces Agent Attrition - By selecting the right agent for the role
- Increases Performance - By matching the character profile to the task
- Reduces Time Off - A well matched profile to the role reduced work
stress
- Reduces Recruitment Costs - By early identification of the right candidates

Putting the right person in the job role has become the key focus in the drive...
(read more)

6.) 
TactiCall Recruitment Services

TactiCall Recruitment Services
Permanent Placement
Temporary / Labour Hire / Contingent and Contract Hire
Recruitment Consulting Services
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