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News : EE Kickstarts UK Jobs Drive with Northern Ireland Call Centre
April 23, 2014 -- EE has announced it will open a new customer service centre in Northern Ireland this spring, kickstarting a two-year UK jobs drive.
EE has announced the first phase in a two-year, UK-wide push to bring 1,000 customer service jobs back to the UK from overseas call centres.
The operator will kickstart the project by setting up a site in Londonderry/Derry, Northern Ireland, which will be managed by Convergys and open for business in late spring.
It is expected to bring around 300 jobs to the local area, with recruitment to begin shortly, EE said last week (17 April 2014).
Commenting on the plans, the company's Chief Executive Olaf Swantee said he hoped to be able to say within 18 months that EE "has done for customer service in the UK what it has done for networks".
"Returning over 1,000 customer jobs to the UK from overseas call centres is a significant part of the strategy to achieve this goal," he continued.
Meanwhile, Foyle MP Mark Durkan called the Londonderry/Derry project "a great endorsement for the city's workforce".
The news comes shortly after EE unveiled its corporate responsibility plan for the coming year, announcing plans to increase its apprenticeship programme from 500 to 1,300 places.
Posted by Veronica Silva Cusi, news correspondent
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Everything Everywhere Limited, trading as EE, is a mobile network operator and internet service provider company headquartered in Hatfield, United Kingdom.
Published: Thursday, April 24, 2014