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News : EE Recruiting for up to 120 Jobs at Doncaster Contact Centre

#contactcenterworld, @EE

Doncaster, UK, Mar, 2023 - EE has announced plans to recruit to more than 100 jobs in Doncaster this year.

The organisation will recruit to up to 120 roles in the town over the next six months as part of a drive by EE, part of BT Group, to boost staff across its Contact Centres.

The roles will be based at the recently upgraded EE Contact Centre in Doncaster and will be added over the next six months roles covering both sales and service roles for the company.

BT completed the refurbishment of the Doncaster site in 2021 furnishing the office space with full height windows providing lots of natural light, a new café and restaurant facilities, flexible workspaces, collaboration areas, as well as lots of greenery for plant lovers.

The Centre also includes relax and refuel areas and a games area with table tennis, pool and games consoles.

#contactcenterworld, @EE

Posted by Veronica Silva Cusi, news correspondent
Source: https://theyorkshirepress.co.uk

About EE:
Company LogoEverything Everywhere Limited, trading as EE, is a mobile network operator and internet service provider company headquartered in Hatfield, United Kingdom.
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Published: Friday, March 17, 2023

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2023 Buyers Guide
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Business Continuity

 
1.) 
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CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.

CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.

This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.
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OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

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*Automated / Scheduled Temporary Agent Skills Configuration Management
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VADS Business Continuity Plan
VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.
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InterDialog UCCS
Adapting to the new normal contact center industry has to be ready for work from anywhere agents to maintain business continuity. Even when working from remote locations, the work from home agents or remote agents need to be monitored for smooth customer service operations or effective tele sales.

InterDialog UCCS with its work from home agent ready call center software helps you to have complete control over your contact center operations. Agents can log in from any where , home, office or any other place where they are through their mobile phone or desktop , or even through our ID mobile app . With centralized recording & reporting , you gain visibility of all contact center metrics , and you can manage your center the same way as you were doing when working from office.
 

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