News : eFaucets.com Dials Up Fonality for Customer Service
Racine, WI, USA, Feb. 9, 2015 -- eImprovement LLC announces that it has selected Fonality PBxtra Call Center Edition as its new contact center solution for the online kitchen and bath retailer eFaucets.com. In today's environment customers are more demanding than ever. Give them bad service, drop a call or take too long to answer and they may run to a competitor.
Fonality's Contact Center solution makes it easy to provide customer service and sales reps, call agents, employees and managers with the communications tools they need to serve customers efficiently. Fonality's saying is that you don't have to work in the contact center to provide quality customer service. You just need the right communication solution.
Posted by Veronica Silva Cusi, news correspondent
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About eImprovement LLC:
eImprovement.com, LLC is the parent company of a network of online retail stores in the United States. The companies products include Faucets, Sinks and Fixtures for the Kitchen and Bath as well as Lighting, Ceiling Fans, and Door Hardware.
Fonality is North America’s fastest growing business communications company and a leading provider of cloud-based, VoIP phone and Unified Communications solutions for small and mid-sized businesses. With a unique software model approach, Fonality provides all the features of legacy providers without the cost or complexity. Founded in 2004, Fonality has delivered more than two billion phone calls across the cloud while enabling more than one million users of open-standards based communications software.
Published: Friday, February 13, 2015