News : eFaucets.com Dials Up Fonality for Customer Service
Racine, WI, USA, Feb. 9, 2015 -- eImprovement LLC announces that it has selected Fonality PBxtra Call Center Edition as its new contact center solution for the online kitchen and bath retailer eFaucets.com. In today's environment customers are more demanding than ever. Give them bad service, drop a call or take too long to answer and they may run to a competitor.
Fonality's Contact Center solution makes it easy to provide customer service and sales reps, call agents, employees and managers with the communications tools they need to serve customers efficiently. Fonality's saying is that you don't have to work in the contact center to provide quality customer service. You just need the right communication solution.
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Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Loyalty Versus Satisfaction
About eImprovement LLC:
eImprovement.com, LLC is the parent company of a network of online retail stores in the United States. The companies products include Faucets, Sinks and Fixtures for the Kitchen and Bath as well as Lighting, Ceiling Fans, and Door Hardware.
About NetFortris, Inc.:
NetFortris provides secure cloud-based voice and data communications solutions, hosted productivity and specialized applications, and business devices to multi-location enterprises. The NetFortris Platform serves as a central core for all NetFortris services, and delivers enterprise-class security, analytics, and integrated management for simple, scalable and highly secure operations. NetFortris is based San Francisco, California, and offers cloud-based communications, networking and application experience.
Published: Friday, February 13, 2015
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