News : EFG Companies Named Top 100 Call Center by BenchmarkPortal
Dallas, TX, USA, May 5, 2016 -- EFG Companies, the innovator behind the Hyundai Assurance program, announced that has been named to the BenchmarkPortal "Top 100" call centers for 2016 – and is ranked in the Top 25 quartile for call centers with 5-50 staff members. The BenchmarkPortal "Top 100" competition compares the performance of contact centers throughout North America by evaluating their key metrics against industry peers.
Based entirely on statistical comparison to the database of call center metrics, the BenchmarkPortal "Top 100" competition can objectively identify centers who are achieving superior results both in financial and qualitative terms. EFG has continually demonstrated their commitment to exceed customer expectations. The company’s average claims call speed to answer is less than 30 seconds, 67 percent of total claims are one call claims, and 96 percent of all claims are paid within one hour of receipt of invoice.
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"Our clients rely on our expertise and quality customer service when it comes to administering customer claims," said John Pappanastos, President and CEO, EFG Companies. "We operate knowing that our claims administration reflects back on our clients’ business and brand. By demonstrating our high level of expertise with this certification, we are giving our clients the highest confidence that all claims will be handled expertly, efficiently and respectfully, promoting a positive overall customer experience and driving greater customer loyalty for their business."
"The EFG Companies contact center is among the best in its industry," said Bruce Belfore, CEO of BenchmarkPortal. "This award was granted on the basis of objective, metrics-driven performance. EFG Companies stood tall against its competitors according to the world’s largest database of call center metrics. This is not easy to do, and we congratulate them on their accomplishment."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Play Your Agents Their Calls
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About EFG Companies:
EFG Companies combines over 37 years of experience serving as an industry innovator of consumer and vehicle protection programs with the company’s commitment to raising the industry bar in providing superior client engagement. With their field and administrative teams AFIP and ASE certified, EFG’s professionals provide world-class product development and administration, go-to-market strategies, training and auditing support across a multitude of channels.
Published: Tuesday, May 10, 2016
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