News : EG Solutions Upgrades Back Office Workforce Optimisation Technology
April 2, 2014 -- EG solutions, a global back office workforce optimisation software company, has launched eg operational intelligence v8.0 on March 25th 2014.
The eg operational intelligence software suite is already recognised by industry analysts as a back office workforce optimisation product. eg operational intelligence(R) v8.0 includes further developments that ensure this recognition will be maintained for the future.
Elizabeth Gooch, Acting Chief Executive of eg solutions says: "eg operational intelligence(R) was the first purpose built back office workforce optimisation software product on the market. It was designed to solve real problems experienced by our customers and we have been constantly refining our software to incorporate both the developing requirements of our end users as well as the strategic needs of our customers,"
"There are dramatic shifts taking place in what was traditionally the 'back office'. This work is increasingly moving away from a centralised model to be performed closer to the customer. eg's software remains the only back office workforce optimisation software product that can handle this complexity 'out-of-the-box'. Our new version further develops our capabilities to support the demands of the Next Generation Contact Centre and ensure our software continues to lead the market."
Elizabeth concluded: "Our continued investment in software product development with this latest version of the eg operational intelligence(R) software suite, has delivered significant platform and functionality enhancements. Our software supports both cloud, on-premise and hybrid solutions to suit the varying IT policies across our customer base. We are convinced that this will ensure that we firmly maintain our leadership position now and into the future."
Posted by Veronica Silva Cusi, news correspondent
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About eg Solutions:
eg - an operations management software company - delivers guaranteed improvements in operational performance through use of the eg operational intelligence software suite.
Published: Thursday, April 3, 2014