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News : eGain Achieves FedRAMP “In Process” Status

#contactcenterworld, @egain

Sunnyvale, CA September 14, 2020 - eGain (NASDAQ: EGAN), a provider of customer engagement solutions, announced that it has achieved "in process" status on the Federal Risk and Authorization Management Program (FedRAMP) Marketplace. The company is currently working with its sponsor, the Internal Revenue Service (IRS) and the FedRAMP PMO (Program Management Office) to achieve FedRAMP Authorization.

FedRAMP is a government-wide program that provides a standardized approach to security assessment, authorization, and continuous monitoring for cloud products and services. It enables government agencies to rapidly leverage mission-enabling, secure, and cost-effective cloud-based solutions.

eGain enables government agencies to deliver digital-first, omnichannel citizen experiences at scale - powered by AI, knowledge, and analytics. Achievement of FedRAMP in-process status and working towards Authorization is yet another example of eGain’s commitment to the government sector.

"We are pleased to achieve the in-process status, a key milestone for authorization," said Ashu Roy, eGain CEO. "We look forward to helping government agencies, including the IRS, to accelerate their digital transformation initiatives in customer engagement."

#contactcenterworld, @egain


About eGain Corporation:
Company LogoeGain customer engagement solutions deliver digital transformation for leading brands – powered by virtual assistance, AI, knowledge, and analytics. Our comprehensive suite of applications help clients deliver memorable, digital-first customer experiences in an omnichannel world.
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Today's Tip of the Day - Agents Are Still Important!

Read today's tip or listen to it on podcast.

Published: Tuesday, September 15, 2020

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2020 Buyers Guide Automated Call Distributors

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565
 

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