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News : eGain Achieves FedRAMP “In Process” Status

#contactcenterworld, @egain

Sunnyvale, CA September 14, 2020 - eGain (NASDAQ: EGAN), a provider of customer engagement solutions, announced that it has achieved "in process" status on the Federal Risk and Authorization Management Program (FedRAMP) Marketplace. The company is currently working with its sponsor, the Internal Revenue Service (IRS) and the FedRAMP PMO (Program Management Office) to achieve FedRAMP Authorization.

FedRAMP is a government-wide program that provides a standardized approach to security assessment, authorization, and continuous monitoring for cloud products and services. It enables government agencies to rapidly leverage mission-enabling, secure, and cost-effective cloud-based solutions.

eGain enables government agencies to deliver digital-first, omnichannel citizen experiences at scale - powered by AI, knowledge, and analytics. Achievement of FedRAMP in-process status and working towards Authorization is yet another example of eGain’s commitment to the government sector.

"We are pleased to achieve the in-process status, a key milestone for authorization," said Ashu Roy, eGain CEO. "We look forward to helping government agencies, including the IRS, to accelerate their digital transformation initiatives in customer engagement."

#contactcenterworld, @egain


About eGain Corporation:
Company LogoOmnichannel customer engagement solutions power digital-first experiences. Infused with AI, machine learning, knowledge and analytics, our platform helps clients automate and optimize customer journeys via virtual assistance, messaging, social, mobile, web, and contact centers.
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Today's Tip of the Day - Choosing a Telecom Supplier

Read today's tip or listen to it on podcast.

Published: Tuesday, September 15, 2020

Printer Friendly Version Printer friendly version

2021 Buyers Guide Messaging Systems

 
1.) 
Amtelco

miSecureMessages
miSecureMessages is an encrypted messaging application designed as a pager replacement for healthcare organizations, call centers, and enterprise environments.

2.) 
Startel Corp.

Contact Center Software
Startel is a leading provider of unified communications, business process automation and performance management solutions for contact centers. Since its founding in 1980, Startel has established a loyal customer base from a variety of industries, including contact centers, education, healthcare, insurance and telephone answering service. Startel's solutions are designed to enhance the customer experience, improve employee productivity, reduce operating costs, and increase revenues.
PH: 800-782-7835

3.) 
Synthetix

Engage with your customers in Real-Time.

Connect personally with your customers, generating new revenues and boosting CSAT scores. Synthetix Chat is the fastest way to engage your users, with a Live Key-Press Feed, ID and Verification, simultaneous chats and AI-Powered predictive suggestions, Synthetix Chat reduces averages handling times by up to 50%.
PH: +44 1279 555 580
 

New 2021 Membership

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