#contactcenterworld, @egain
Sunnyvale, CA, USA, Jan 3, 2022, 2021 -- eGain Corporation (NASDAQ: EGAN), a cloud platform provider for customer engagement automation, announced the winners of the eGain 2021 Econet™ Partner Awards for EMEA.
Winners are selected based on market presence, domain expertise, client focus, and track record of success. In 2021, the eGain Econet™ partner network has expanded significantly to serve growing demand for knowledge-powered customer engagement solutions in the enterprise and government sectors.
The winners of the eGain 2021 Econet Partner Awards for EMEA are:
Partner of the Year, 2021: BT
New Partner of the Year, 2021: Connect
"Our expanding partner ecosystem is serving enterprises with innovative, secure and scalable cloud solutions," said Hugo De Pree, VP of Sales, EMEA. "Congratulations to BT and Connect on this achievement and we look forward to working together in 2022 and beyond!"
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.globenewswire.com
About eGain Corporation:
eGain customer engagement platform automates digital-first, omnichannel experiences across all touch points. Powered by AI, machine learning, knowledge, and analytics, our top-rated software optimizes customer journeys with virtual assistance, messaging hub, and desktop to serve customers, reduce cost, and improve compliance.
Published: Monday, January 3, 2022
1.) | Eckoh CallGuard, ChatGuard, Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot. A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details. CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents. ChatGuard makes payments in Chat PCI DSS compliant and... (read more) |
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