Sunnyvale, CA and Newbury, UK July 20 -- eGain (NASDAQ: EGAN), a provider of cloud-based customer engagement solutions, announced its integration with Apple Business Chat.
According to Gartner, requests for customer support through consumer mobile messaging apps will exceed requests for customer support through traditional social media by 2019*. Moreover, 56% of consumers surveyed in a Nielsen study would rather message a business than call customer service, and 67% expect to message businesses even more over the next two years.
"Providing customer service where digital consumers ‘live’ is emerging as a business differentiator," said Ashu Roy, eGain CEO. "This integration makes it easy to provide rich, conversational service through Apple Business Chat, guided by eGain knowledge and AI reasoning, and importantly, unified with traditional communication channels."
About eGain Corporation:
Omnichannel customer engagement solutions power digital-first experiences. Infused with AI, machine learning, knowledge and analytics, our platform helps clients automate and optimize customer journeys via virtual assistance, messaging, social, mobile, web, and contact centers.
Apple Inc., formerly Apple Computer, Inc., is an American multinational corporation headquartered in Cupertino, California that designs, develops, and sells consumer electronics, computer software and personal computers.
Published: Monday, July 23, 2018
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