News : eGain Enables Conversational Customer Service Through Facebook® Messenger™
Sunnyvale, CA January 11, 2018 -- eGain (NASDAQ: EGAN), a provider of cloud-based customer engagement solutions, announced its integration with Facebook Messenger.
"Providing customer service where digital consumers "live" is emerging as a business differentiator," said Ashu Roy, eGain CEO. "This integration makes it easy to provide conversational service through Facebook Messenger, that is also powered by knowledge and unified with other touchpoints."
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About eGain Corporation:
eGain customer engagement solutions power digital transformation for leading brands. Our top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected customer journeys in an omnichannel world.
Published: Friday, January 12, 2018
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