Sunnyvale, CA, and Newbury, UK February 13, 2018 -- eGain (Nasdaq: EGAN), a provider of cloud customer engagement solutions, announced that the company will expand its European operations with the option to host data in its UK-based cloud.
"With Brexit around the corner, our enterprise clients and partners in the UK have asked us for an in-country eGain Cloud option, and we are delighted to offer it," said Ashu Roy, eGain CEO.
"The eGain UK cloud is a very positive development. In fact, we are already moving a large client to the eGain Cloud," said Stu Smith, Head of Innovation & Development at KCOM, a key eGain partner for the UK.
About eGain Corporation:
eGain customer engagement solutions deliver digital transformation for leading brands – powered by virtual assistance, AI, knowledge, and analytics. Our comprehensive suite of applications help clients deliver memorable, digital-first customer experiences in an omnichannel world.
Published: Thursday, February 15, 2018
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|2.)||Lieber & Associates|
Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.