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News : eGain Expands European Presence With UK Cloud

#contactcenterworld, @egain

Sunnyvale, CA, and Newbury, UK February 13, 2018 -- eGain (Nasdaq: EGAN), a provider of cloud customer engagement solutions, announced that the company will expand its European operations with the option to host data in its UK-based cloud.

"With Brexit around the corner, our enterprise clients and partners in the UK have asked us for an in-country eGain Cloud option, and we are delighted to offer it," said Ashu Roy, eGain CEO.

"The eGain UK cloud is a very positive development. In fact, we are already moving a large client to the eGain Cloud," said Stu Smith, Head of Innovation & Development at KCOM, a key eGain partner for the UK.

#contactcenterworld, @egain
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About eGain Corporation:
Company LogoeGain customer engagement solutions deliver digital transformation for leading brands – powered by virtual assistance, AI, knowledge, and analytics. Our comprehensive suite of applications help clients deliver memorable, digital-first customer experiences in an omnichannel world.
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Today's Tip of the Day - Maintaining Customer Notes

Read today's tip or listen to it on podcast.

Published: Thursday, February 15, 2018

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2020 Buyers Guide Call Routing Optimization

 
1.) 
Eastwind Communications

Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.
PH: 508-862-8600

2.) 
Lieber & Associates

Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.
PH: +1-773-325-0608
 

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