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News : eGain in KMWorld’s “100 Companies that Matter in Knowledge Management”
Sunnyvale, CA (Mar 3, 2014) eGain (NASDAQ: EGAN), a provider of cloud-based customer engagement solutions, announces that it has been featured on the 2014 KMWorld list of "100 Companies that Matter in Knowledge Management." For the past fourteen years, knowledge management practitioners, theorists, analysts, vendors, and their customers and colleagues have come together to select the top 100 providers defining and exemplifying best practices in knowledge management.
"eGain continues to advance the state of the art in knowledge management by blending sparkling technology with a deep, fundamental commitment to customer success," says Hugh McKellar, KMWorld editor-in-Chief.
Consistently rated #1 by premier industry analysts for over a decade, eGain Knowledge™ is trusted by enterprise clients around the world to deliver delightful, guided customer experiences across web, social, contact center, and mobile touchpoints. The solution helps improve contact center productivity and customer self-service adoption, improve sales, and reduce unwarranted product returns and field service visits.
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More Editorial From eGain Communications
About eGain Communications:
eGain customer engagement solutions power digital transformation for leading brands. Our top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected customer journeys in an omnichannel world.
KMWorld is a publisher, conference organizer, and information provider serving the knowledge management, content management, and document management markets.
Published: Wednesday, March 5, 2014