Sunnyvale, CA (February 2023): eGain Corporation (NASDAQ: EGAN), the knowledge platform for customer engagement, today announced that its eGain Knowledge Hub solution is now integrated with Microsoft Teams™. The certified connector leverages eGain’s BYO (Bring Your Own) architecture for no-code integration and easy deployment.
Per McKinsey, knowledge workers waste 19% of their workday looking for information, not including the additional time spent in recreating knowledge they could not find.
Integrated with Microsoft Teams™, eGain Knowledge Hub automates routine employee queries on policies, procedures, and functional knowhow. Powered by AI and ML, the eGain Virtual Assistant asks clarifying questions, where needed, to better understand user intent and delivers personalized answers from the eGain Knowledge Base which also federates across SharePoint repositories. The solution allows the conversation to be transitioned with full context to live chat, where subject matter experts handle the queries on eGain’s Advisor Desktop, while the user gets their questions answered from within Teams.
About eGain Corporation:
eGain customer engagement platform automates digital-first, omnichannel experiences across all touch points. Powered by AI, machine learning, knowledge, and analytics, our top-rated software optimizes customer journeys with virtual assistance, messaging hub, and desktop to serve customers, reduce cost, and improve compliance.
Published: Wednesday, February 15, 2023
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