#contactcenterworld, @egain, @Microsoft
Sunnyvale, CA July 19, 2022 -- eGain Corporation (NASDAQ: EGAN), a knowledge management platform for customer engagement automation, announced that its solution for knowledge management, eGain Knowledge Hub™, now natively connects with Microsoft SharePoint.
Enterprises have made big investments in SharePoint, adding 100 petabytes of new content each month, according to Microsoft. While Enterprise Content Management (ECM) Systems such as SharePoint are focused on streamlining collaboration, content creation, and storage management, they present an untapped automation opportunity to guide users to personalized answers. This is especially valuable for contact center agents in the moment of truth when they have a customer on the line.
Powered by AI and analytics, eGain Knowledge Hub offers a rich, one-stop knowledge solution for the digital-first, remote-first era. With this connector, the eGain Knowledge Hub serves relevant answers by tapping into multiple SharePoint repositories, intelligently enriching results that are based on its own content.
"Clients tell us that Sharepoint builds content silos across their enterprise," said Ashu Roy, eGain CEO. "Our connector will help them unlock business value from their SharePoint content."
About eGain Corporation:
eGain customer engagement platform automates digital-first, omnichannel experiences across all touch points. Powered by AI, machine learning, knowledge, and analytics, our top-rated software optimizes customer journeys with virtual assistance, messaging hub, and desktop to serve customers, reduce cost, and improve compliance.
At Microsoft, we're motivated and inspired every day by how our customers use our software to find creative solutions to business problems, develop breakthrough ideas, and stay connected to what's most important to them. We are committed long term to the mission of helping our customers realize their full potential. Just as we constantly update and improve our products, we want to continually evolve our company to be in the best position to accelerate new technologies as they emerge and to better serve our customers.
Published: Wednesday, July 20, 2022
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