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News : eGain Knowledge Hub Now Available on SAP® Store

#contactcenterworld, @egain, @SAP

Sunnyvale, CA August 26, 2021 -- eGain Corporation (NASDAQ: EGAN), a cloud platform provider for customer engagement automation, announced its solution for knowledge management—eGain Knowledge Hub™— is now available on SAP(R) Store, the online marketplace for SAP and partner offerings. eGain Knowledge Hub integrates with SAP Service Cloud and can be embedded in the agent desktop for easy, contextual access at the point of customer interaction.

"In recent months, clients and vendors have described the increase of traffic into the customer service and support functions as mushrooming by 4% to 1,000+%. These inquiries range from routine information to more esoteric and novel requests. Supporting these customers while a majority of the workforce has moved to hastily put together home offices and technology solutions is a major challenge," wrote Anthony Mullen and Drew Kraus of Gartner(R) in a recent research note.*

"As a result, organizations have turned to knowledge management to support both customers and employees in an attempt to communicate business decisions and changes to existing ways of working and service levels," they continued.

"Our customers’ contact center teams are really excited about the agent experience impact of this rich integration," said Ashu Roy, eGain CEO. "We look forward to now delivering this solution to customers via SAP Store."

#contactcenterworld, @egain, @SAP


About eGain Corporation:
Company LogoeGain customer engagement platform automates digital-first, omnichannel experiences across all touch points. Powered by AI, machine learning, knowledge, and analytics, our top-rated software optimizes customer journeys with virtual assistance, messaging hub, and desktop to serve customers, reduce cost, and improve compliance.
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About SAP:
Company LogoSAP is a business software company – with more than 100,000 employees at sales and development locations in more than 50 countries worldwide.
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Today's Tip of the Day - New Opportunities

Read today's tip or listen to it on podcast.

Published: Thursday, August 26, 2021

Printer Friendly Version Printer friendly version

2022 Buyers Guide Automated Call Distributors

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS inbound call center software caters to all incoming customer requests. These incoming requests can come through any channel of customer’s choice e.g. voice, video, email, chat, WhatsApp, facebook etc.. company page or from an integrated website chat. Using InterDailog UCCS call centers can respond to inquiries of the customers and they can also register the complaints of customer as a customer support desk.

3.) 
voiptime

Voiptime Contact Center
Our contact center solution allows processing the high volume of client requests from different channels (voice, webchat, email, web callbacks), running massive outbound dialing campaigns, and makes all call center operations visible for management. Voiptime Cloud Contact Center is a professional calling solution for outbound and inbound calls. It’s a plug-and-play software that immediately increases the productivity of your call center department. With the help of our solution you are able to:
- Automate lead prospecting and have 4x more live conversations daily;
- Increase the agent occupancy up to 80-90% with the help of the fastest Predictive dialer;
- Smooth out the peaks of calls by...
(read more)
 

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