#contactcenterworld, @egain, @servicenow
Sunnyvale, CA, USA, Feb. 3, 2022 -- eGain Corporation (NASDAQ: EGAN), announced that the integration of eGain Knowledge Hub™, its solution for modern knowledge management, with ServiceNow, has received ServiceNow Built On Now certification.
The highest technical designation and certification for a ServiceNow Technology Partners application, a Built on Now application is natively built on the ServiceNow Platform.
According to Gartner, a whopping 84% of contact center agents do not find tools helpful in handling customer issues and only 12% say tools simplify their day-to-day work.
"Proactive, guided knowledge turns all service agents into super agents. It is no wonder that Knowledge Management is Gartner’s #1 technology recommendation for customer service leaders in 2022," said Ashu Roy, eGain CEO. "We are excited about offering our top-rated knowledge solution in the ServiceNow ecosystem."
#contactcenterworld, @egain, @servicenow
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.globenewswire.com
About eGain Corporation:
eGain customer engagement platform automates digital-first, omnichannel experiences across all touch points. Powered by AI, machine learning, knowledge, and analytics, our top-rated software optimizes customer journeys with virtual assistance, messaging hub, and desktop to serve customers, reduce cost, and improve compliance.
About ServiceNow:
ServiceNow is a platform-as-a-service provider of IT service management software. It was founded in 2003 by Fred Luddy, the previous CTO of Peregrine Systems and Remedy Corporation.
Published: Friday, February 4, 2022
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