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News : eGain Knowledge™ receives 2016 Avaya DevConnect Innovation Award
Sunnyvale, CA, USA, June 21, 2016 -- eGain (NASDAQ: EGAN), a provider of cloud-based customer engagement solutions, announced that the eGain Knowledge Snap-in for Avaya Breeze™ has been selected for a 2016 Avaya DevConnect Innovation Award. The eGain Knowledge Snap-in for Avaya Breeze helps eliminate the customer frustration built up while waiting for "the next available agent." The Snap-in sends an SMS link to the customer, enabling them to access relevant content while keeping their place in queue.
"We are pleased to recognize eGain for their excellence in teamwork and innovation," said Eric Rossman, vice president, Developer Relations, Avaya. "The eGain Knowledge Snap-in for Avaya Breeze™ helps improve customer experience and control costs by delivering relevant information to customers through digital self-service as they wait on the IVR."
"Innovation is in our DNA," said JC Rao, VP of Services and Support at eGain. "We are pleased to receive this recognition and add value to joint clients with our Knowledge Snap-in for Avaya."
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More Editorial From eGain Communications
About eGain Communications:
eGain customer engagement solutions power digital transformation for leading brands. Our top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected customer journeys in an omnichannel world.
Published: Wednesday, June 22, 2016