Sunnyvale, CA, USA, Nov, 2019 -- eGain (NASDAQ: EGAN), a provider of omnichannel customer engagement solutions, launched eGain for Sales Force, Fall 2019 Edition. Powered by AI and knowledge and embedded in the Salesforce agent console, the solution delivers omnichannel customer engagement for service and sales.
As self-service gets smarter, contact center agents are left to deal with complex queries and emotional escalations. Embedded in Salesforce agent console, eGain for Salesforce contextually bootstraps knowledge search and AI guidance to proactively empower agents.
"Businesses are keen to empower contact center agents with proven AI-powered knowledge guidance to service and sell in the digital-first world," said Ashu Roy, eGain CEO. "eGain for Salesforce makes it super-easy with our unique ‘Innovation in Thirty Days’ offer."
Posted by Veronica Silva Cusi, news correspondent
About eGain Corporation:
Omnichannel customer engagement solutions power digital-first experiences. Infused with AI, machine learning, knowledge and analytics, our platform helps clients automate and optimize customer journeys via virtual assistance, messaging, social, mobile, web, and contact centers.
Published: Monday, November 18, 2019
Platform Data Transformation
OpsTel is proud to provide our clients with a software automation service that is used to aid in the transition from one platform to another utilizing both speed and accuracy. Whether it is going from premises to premises, premises to cloud, premises to private cloud or even a hybrid deployment; OpsTel has the ability to help cut your transition time so you can focus your efforts on remaining architecture priorities.
We’ve observed conversions as high as 85% - in as little time as 30-minutes - with remaining client specific complex integrations being done by employees or professional services of your choice leveraging our Platform Data Transformation™ solution.
|2.)||Tru29 Outsource Solutions Inc.|
Back Office Solutions
Although the customer-facing type of tasks is essential to good customer experience, tasks being done in the background is as important.
Tru29 has been providing this type of outsourcing solutions to various businesses across the globe so you can be assured of a reliable and experienced workforce.