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#contactcenterworld, @egain, @awscloud
Sunnyvale, CA, and Newbury, UK May 14, 2018 -- eGain (NASDAQ: EGAN), a provider of cloud-based customer engagement solutions, announced the immediate availability of eGain(R) Solve™ for Amazon Connect.
Built on Amazon Web Services (AWS) cloud infrastructure, eGain Solve for Amazon Connect powers connected, easy customer experience across all touch points. Its digital-first, omnichannel advisor desktop is powered by Artificial Intelligence (AI), knowledge, and analytics - including virtual assistance through Amazon Alexa.
The integrated solution features comprehensive use of eGain’s AI technology across omnichannel self-service (including IVR), contact routing and process guidance for agents.
"We are excited to seamlessly connect our solution with Amazon Connect," said Ashu Roy, eGain CEO. "Interest in a public cloud-based omnichannel solution is high among early-adopter clients."
#contactcenterworld, @egain, @awscloud
About eGain Corporation:
Omnichannel customer engagement solutions power digital-first experiences. Infused with AI, machine learning, knowledge and analytics, our platform helps clients automate and optimize customer journeys via virtual assistance, messaging, social, mobile, web, and contact centers.
About Amazon Web Services:
Amazon Web Services is a collection of remote computing services that together make up a cloud computing platform, offered over the Internet by Amazon.com. The most central and well-known of these services are Amazon EC2 and Amazon S3.
Published: Monday, May 14, 2018
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