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News : eGain launches eGain Solve for Amazon Connect
#contactcenterworld, @egain, @awscloud
Sunnyvale, CA, and Newbury, UK May 14, 2018 -- eGain (NASDAQ: EGAN), a provider of cloud-based customer engagement solutions, announced the immediate availability of eGain(R) Solve™ for Amazon Connect.
Built on Amazon Web Services (AWS) cloud infrastructure, eGain Solve for Amazon Connect powers connected, easy customer experience across all touch points. Its digital-first, omnichannel advisor desktop is powered by Artificial Intelligence (AI), knowledge, and analytics - including virtual assistance through Amazon Alexa.
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The integrated solution features comprehensive use of eGain’s AI technology across omnichannel self-service (including IVR), contact routing and process guidance for agents.
"We are excited to seamlessly connect our solution with Amazon Connect," said Ashu Roy, eGain CEO. "Interest in a public cloud-based omnichannel solution is high among early-adopter clients."
#contactcenterworld, @egain, @awscloud
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About eGain Corporation:
eGain customer engagement solutions power digital transformation for leading brands. Our top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected customer journeys in an omnichannel world.
About Amazon Web Services:
Amazon Web Services is a collection of remote computing services that together make up a cloud computing platform, offered over the Internet by Amazon.com. The most central and well-known of these services are Amazon EC2 and Amazon S3.
Published: Monday, May 14, 2018
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