Sunnyvale, CA June 21, 2023 - eGain Corporation (NASDAQ: EGAN), an AI Knowledge platform for customer engagement automation, announced the launch of the eGain(R) Knowledge Academy™. Dedicated to fostering a community of knowledge management (KM) professionals—executives, practitioners, researchers, academics, and students—the Academy is focused on the pragmatic application of AI-infused KM to create business value.
"We find the information on the eGain Knowledge Academy to be very valuable as we continue on our value creation journey with knowledge," said Natalie Davis, Knowledge Management Administrator at A-dec, a leading manufacturer of reliable dental operatory equipment.
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"The NCAA Eligibility Center uses the eGain Knowledge Academy to quickly come up to speed on how to be successful with our knowledge deployments," said Nora Loechel, Associate Director of Communications, NCAA.
"Our customers and partners love eGain Knowledge Academy," said Ashu Roy, eGain CEO. "It helps them develop and deliver knowledge modernization initiatives in the generative AI era, turbocharging their careers."
About eGain Corporation:
eGain customer engagement platform automates digital-first, omnichannel experiences across all touch points. Powered by AI, machine learning, knowledge, and analytics, our top-rated software optimizes customer journeys with virtual assistance, messaging hub, and desktop to serve customers, reduce cost, and improve compliance.
Published: Thursday, June 22, 2023
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