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News : eGain Launches Pilot Program for Generative AI

#contactcenterworld, @egain

Sunnyvale, CA June 27, 2023 - eGain Corporation (NASDAQ: EGAN), an AI Knowledge platform for customer engagement automation, announced the launch of a pilot program to help businesses adopt generative AI in a risk-free way—eGain(R) Innovation in 30 Days™ for Generative AI.

Unlike sandboxes and "toy" pilots, eGain Innovation in 30 Days™ is a guided innovation consumption model that is safe, easy, and risk-free. Businesses can experience the capabilities of generative AI within days.

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the 2024 '19th annual' Global Top Ranking Performer Awards NOW OPEN

Enter your Center, Strategy, Technology Innovation, Teams and Individuals into the ONLY TRULY GLOBAL awards program - regarded by many as being like the Olympics for the Contact Center World! Join the best from over 80 nations and compete for the most prestigious awards out there!

FIND OUT MORE HERE

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"eGain Knowledge Hub orchestrates many AI technologies across the knowledge creation, delivery, and optimization process, said Ashu Roy, eGain CEO. "This offer will focus on a compelling use-case for generative AI with a novel, risk-free approach to innovate with it boldly."

#contactcenterworld, @egain

About eGain Corporation:
eGain customer engagement platform automates digital-first, omnichannel experiences across all touch points. Powered by AI, machine learning, knowledge, and analytics, our top-rated software optimizes customer journeys with virtual assistance, messaging hub, and desktop to serve customers, reduce cost, and improve compliance.

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More Editorial From eGain Corporation

Published: Tuesday, June 27, 2023

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2023 Buyers Guide
Get Listed
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1.)

Premium Listing

SJS Solutions

Optymyse - Digital Employee Engagement
Optymyse is a completely new way to empower, engage, motivate and retain your contact centre, call center and helpdesk agents. Optymyse is a unique neuroscience-based approach which takes care of your most valuable asset - your people and is focussed on improving mental health, wellness, wellbeing, motivation, happiness and reducing stress in the workplace.

2.)

TeamViewer

Co-Browsing Integration
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.