Sunnyvale, CA June 27, 2023 - eGain Corporation (NASDAQ: EGAN), an AI Knowledge platform for customer engagement automation, announced the launch of a pilot program to help businesses adopt generative AI in a risk-free way—eGain(R) Innovation in 30 Days™ for Generative AI.
Unlike sandboxes and "toy" pilots, eGain Innovation in 30 Days™ is a guided innovation consumption model that is safe, easy, and risk-free. Businesses can experience the capabilities of generative AI within days.
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About eGain Corporation:
eGain customer engagement platform automates digital-first, omnichannel experiences across all touch points. Powered by AI, machine learning, knowledge, and analytics, our top-rated software optimizes customer journeys with virtual assistance, messaging hub, and desktop to serve customers, reduce cost, and improve compliance.
Published: Tuesday, June 27, 2023
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.