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News : eGain Named as a Supplier on the Crown Commercial Services G-Cloud Framework

#contactcenterworld, @egain

Sunnyvale, CA December 1, 2022 -- eGain Corporation (NASDAQ: EGAN), a knowledge management platform provider for customer engagement, announced that it has been approved as a supplier on Crown Commercial Service’s (CCS) G-Cloud Framework.

CCS supports the public sector to achieve maximum commercial value when procuring common goods and services. 

The UK Government G-Cloud is an initiative that aims to make it easy for UK public sector organisations to procure cloud-based IT products and services. The G-Cloud framework lists cloud-based suppliers and solution providers, which meet the UK Government’s stringent requirements for privacy, security, and scalability.

eGain Knowledge Hub is a FedRAMP-authorized SaaS solution for digital-first, knowledge-powered customer engagement. Public sector organisations such as HMRC, IRS, and the Department of Veterans Affairs trust eGain for customer experience transformation at scale.

"We really look forward to helping more UK government agencies deliver better citizen service with our knowledge-powered customer engagement platform," said Rex Dorricott, General Manager of eGain Europe.

#contactcenterworld, @egain

 


About eGain Corporation:
Company LogoeGain customer engagement platform automates digital-first, omnichannel experiences across all touch points. Powered by AI, machine learning, knowledge, and analytics, our top-rated software optimizes customer journeys with virtual assistance, messaging hub, and desktop to serve customers, reduce cost, and improve compliance.
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Today's Tip of the Day - Let Your Agents Do the Talking

Read today's tip or listen to it on podcast.

Published: Friday, December 2, 2022

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2024 Buyers Guide Automated Call Distributors

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

 

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