Sunnyvale, CA December 1, 2022 -- eGain Corporation (NASDAQ: EGAN), a knowledge management platform provider for customer engagement, announced that it has been approved as a supplier on Crown Commercial Service’s (CCS) G-Cloud Framework.
CCS supports the public sector to achieve maximum commercial value when procuring common goods and services.
The UK Government G-Cloud is an initiative that aims to make it easy for UK public sector organisations to procure cloud-based IT products and services. The G-Cloud framework lists cloud-based suppliers and solution providers, which meet the UK Government’s stringent requirements for privacy, security, and scalability.
eGain Knowledge Hub is a FedRAMP-authorized SaaS solution for digital-first, knowledge-powered customer engagement. Public sector organisations such as HMRC, IRS, and the Department of Veterans Affairs trust eGain for customer experience transformation at scale.
"We really look forward to helping more UK government agencies deliver better citizen service with our knowledge-powered customer engagement platform," said Rex Dorricott, General Manager of eGain Europe.
About eGain Corporation:
eGain customer engagement platform automates digital-first, omnichannel experiences across all touch points. Powered by AI, machine learning, knowledge, and analytics, our top-rated software optimizes customer journeys with virtual assistance, messaging hub, and desktop to serve customers, reduce cost, and improve compliance.
Published: Friday, December 2, 2022
CrankWheel Screen Sharing
CrankWheel is an easy and simple screen sharing solution, made for the needs of salespeople and customer service agents.
CrankWheel complements voice calls by adding visuals to ongoing calls. There is no need to get the customer off the phone, onto another platform.
Agents share their screens by directing clients to a link that can be sent via SMS, email or simply spelled out.
The client can enter on any device, mobile, desktop or tablet and enters the session instantly. There is no registration or download required by the client.
- Screen sharing
- Agents can hand control over to the client
- Warm lead capture widget that alerts the sales team instantly of an intere...
We help you automate your QA program using artificial intelligence. Why just listen to 6 calls when you can listen to 100% of your calls that too without adding any additional resources.
We empower QAs to get to the right calls, find coaching and training opportunities and improve overall Customer experience.