Sunnyvale, CA, and Newbury, UK March 11, 2019 -- eGain (NASDAQ: EGAN), a provider of cloud-based customer engagement solutions, announced that it has been named to the KMWorld 2019 list of 100 Companies That Matter in Knowledge Management. This marks eGain’s thirteenth consecutive appearance in this list. Published in KMWorld’s March 2019 edition, the list has been compiled by editors, analysts, experts, and users over the course of the year.
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According to Tom Hogan, Group Publisher, KMWorld, the companies in the list address "the evolving demands of knowledge management." He further said, "In selecting organizations to be included on the list, we consider insights gleaned from our own interactions with companies during interviews and events, how they have succeeded in helping customers solve business problems, and we review product updates to make sure that capabilities are advancing to address evolving requirements."
About eGain Corporation:
omnichannel customer engagement solutions power digital-first experiences. Infused with AI, machine learning, knowledge and analytics, our platform helps clients automate and optimize customer journeys via virtual assistance, messaging, social, mobile, web, and contact centers.
KMWorld is a publisher, conference organizer, and information provider serving the knowledge management, content management, and document management markets.
Published: Tuesday, March 12, 2019
eGain CallTrack™ is a dynamic call tracking and case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain Solve™ suite, the unified customer engagement and knowledge management software suite, which helps businesses transform their traditional call centers into omnichannel customer engagement hubs. eGain CallTrack will enable you to track, manage and resolve cases and maintain service level agreements (SLA), across channels.
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.
PH: +91 9702626568
OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.
PH: (514) 731-6878