Sunnyvale, CA July 20, 2023 - eGain Corporation (NASDAQ: EGAN), a knowledge platform for customer engagement, announced a partnership with Talkdesk(R), Inc., a global cloud contact center provider for enterprises of all sizes, to help businesses modernize customer service with the power of AI-infused knowledge management and rich digital capabilities.
The partnership brings to market a new offering, the Talkdesk-eGain Connector, which is listed on both companies’ marketplaces—Talkdesk AppConnect™ and eGain Marketplace™. The connector includes two integrations that embed eGain’s knowledge and digital capabilities in the Talkdesk Agent Workspace™.
Through this partnership, mutual clients will have access to the full Talkdesk cloud contact center platform and eGain’s suite for knowledge-powered digital engagement.
"Studies consistently show that an improved customer experience increases customer loyalty and brand trust. Together, Talkdesk and eGain are committed to helping businesses realize this potential during every customer interaction,." said William Welch, President and COO at Talkdesk. "Organizations are increasingly recognizing this and evolving their contact centers to improve outcomes and fuel business growth. "
"Per Gartner, knowledge management is the #1 technology to elevate stakeholder experiences and operating performance in a digital world," said Ashu Roy, eGain CEO. "Our integrated solution will help businesses move the needle on customer experience."
About eGain Corporation:
eGain customer engagement platform automates digital-first, omnichannel experiences across all touch points. Powered by AI, machine learning, knowledge, and analytics, our top-rated software optimizes customer journeys with virtual assistance, messaging hub, and desktop to serve customers, reduce cost, and improve compliance.
About Talkdesk:
Talkdesk Enterprise Contact Center Platform empowers companies to make customer experience a competitive advantage. With enterprise-class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,400 innovative enterprises around the world with thousands of seats, including IBM, Acxiom, and Zumiez rely on Talkdesk to power their customer interactions.
Published: Thursday, July 20, 2023
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