Sunnyvale, CA June 16, 2020 -- eGain (NASDAQ: EGAN), a provider of digital-first, omnichannel customer engagement solutions, announced the expansion of its messaging capabilities to offer a comprehensive solution to easily connect, solve, and optimize customer messaging.
Enterprises, increasingly, want to leverage existing investments in proprietary and third-party bots to automate customer messaging experiences. eGain’s Bring Your Own Bot (BYOB)™ architecture allows businesses to plug in their own bots where desired in the messaging journey. At the same time, those who want a turnkey solution for conversational automation can activate eGain’s Virtual Assistant. Conversation control can be handed off seamlessly across multiple bots and human agents, while delivering a smart experience to consumers.
"Consumers love messaging, but businesses continue to struggle with channel silos and point tools," said Ashu Roy, eGain CEO. "With eGain Messaging Hub, businesses can rise above the nitty-gritty to quickly deliver personalized, automated, messaging-based customer experiences across the enterprise."
About eGain Corporation:
eGain customer engagement solutions deliver digital transformation for leading brands – powered by virtual assistance, AI, knowledge, and analytics. Our comprehensive suite of applications help clients deliver memorable, digital-first customer experiences in an omnichannel world.
Published: Thursday, June 18, 2020
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