Sunnyvale, CA, USA, Oct, 2019 -- eGain (NASDAQ: EGAN), a provider of omnichannel customer engagement solutions, announced enhancements to its eGain Solve™ software suite. eGain Solve Fall 2019 includes capabilities to accelerate digital transformation success end to end: Connect, Solve, and Optimize.
"Yesterday’s tools are not the answer to today’s digital-first, AI-augmented world," said Ashu Roy, eGain CEO. "Our new release offers unrivaled breadth and depth of AI- and Knowledge-powered omnichannel capabilities to easily transform contact centers into customer engagement centers for service and sales."
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Posted by Veronica Silva Cusi, news correspondent
Source: https://www.globenewswire.com
About eGain Corporation:
eGain customer engagement platform automates digital-first, omnichannel experiences across all touch points. Powered by AI, machine learning, knowledge, and analytics, our top-rated software optimizes customer journeys with virtual assistance, messaging hub, and desktop to serve customers, reduce cost, and improve compliance.
Published: Friday, October 18, 2019
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