News : eGain Reimagines Omnichannel Customer Engagement

#contactcenterworld, @egain

Sunnyvale, CA, USA, Oct, 2019 -- eGain (NASDAQ: EGAN), a provider of omnichannel customer engagement solutions, announced enhancements to its eGain Solve™ software suite. eGain Solve Fall 2019 includes capabilities to accelerate digital transformation success end to end: Connect, Solve, and Optimize.

"Yesterday’s tools are not the answer to today’s digital-first, AI-augmented world," said Ashu Roy, eGain CEO. "Our new release offers unrivaled breadth and depth of AI- and Knowledge-powered omnichannel capabilities to easily transform contact centers into customer engagement centers for service and sales."

#contactcenterworld, @egain
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Posted by Veronica Silva Cusi, news correspondent
Source: https://www.globenewswire.com

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About eGain Corporation:
Company LogoeGain customer engagement solutions deliver digital transformation for leading brands – powered by virtual assistance, AI, knowledge, and analytics. Our comprehensive suite of applications help clients deliver memorable, digital-first customer experiences in an omnichannel world.
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Published: Friday, October 18, 2019

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