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News : eGain to Acquire Exony For Contact Center Management and Voice Analytics
Sunnyvale, CA and Newbury, United Kingdom, July 30, 2014 -- eGain (NASDAQ: EGAN), a provider of customer engagement solutions, announces it has signed a definitive agreement to acquire Exony Limited, a contact center software provider. The acquisition extends eGain's platform with contact center management, reporting and analytics capabilities.
"Enterprises want to implement omnichannel capabilities as they consolidate contact centers," said Ashu Roy, eGain CEO. "Together, we will help clients take the effort out of omnichannel. The combination gives us increased scale and creates new opportunities to accelerate growth."
"We are pleased to join the eGain team and see strong synergies in our combined voice and digital platform," said Rex Dorricott, Exony CEO. "Moreover, both eGain and Exony are successful SolutionsPlus partners of Cisco. Working as one, we will deliver even more innovative solutions to the Cisco ecosystem."
Posted by Veronica Silva Cusi, news correspondent
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About eGain Communications:
eGain customer engagement solutions power digital transformation for leading brands. Our top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected customer journeys in an omnichannel world.
Exony is a recognised provider of “Interaction Intelligence” – the use of key business and customer data to improve the overall customer service experience - through its many enterprise deployments and partner engagements. Exony specialises in software solutions for customers in the finance, technology, service, retail and government sectors, with a particular focus on improving performance by enabling the management of the virtualised enterprise.
Published: Thursday, July 31, 2014