News : eGain Virtual Assistant™ Named KMWorld Trend-Setting Product
Sunnyvale, CA October 24, 2017 -- eGain (NASDAQ: EGAN), a provider of customer engagement solutions, announced that its AI-powered solution, eGain Virtual Assistant™, has been named in KMWorld Magazine’s list of Trend-Setting Products of 2017.
Sandra Haimila, Editor at KMWorld, said, "Each year KMWorld looks for software products that break new territory in helping organizations leverage knowledge to achieve their business goals. These products are designed, developed and perfectly timed to fill a niche in the marketplace often before users are even aware that they need such tools." eGain Virtual Assistant is a trend-setter especially because of its integration with human-assisted touchpoints, according to Haimila.
"AI is the leading innovation vector in knowledge management today," said Ashu Roy, eGain CEO. "We are proud to be a KMWorld trend-setter with our enhanced AI Virtual Assistant capabilities."
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About eGain Corporation:
eGain customer engagement solutions power digital transformation for leading brands. Our top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected customer journeys in an omnichannel world.
KMWorld is a publisher, conference organizer, and information provider serving the knowledge management, content management, and document management markets.
Published: Tuesday, October 24, 2017
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