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News : Egencia’s Intelligent Service Platform Announced
May 21, 2014 -- Egencia, the business travel company of the Expedia group, announces the rollout of its Intelligent Services Platform (ISP) in Europe.
Senior Vice-president, Egencia EMEA, Christophe Peymirat described how Egencia is continuing to focus its technology investment on improving both the online and offline experience for their customers to make business travel management easier and more productive.
"We want to give our customers a personalised and easy way to manage their travel by perfectly integrating offline and online services across mobile, desktop and our call centres," says Peymirat.
"Because we develop our own technology, Egencia is in a unique position to combine advanced call centre services with our online booking solutions. When a traveller or travel arranger calls, our agents don’t just see a number: they can greet the caller by name and quickly access current itineraries, past preferences and company travel policies. This makes managing changes and more complex travel arrangements easier and quicker for our customers." Egencia will roll out the ISP in nine customer service centres across these European cities over the coming weeks: Paris, Marseille, Tourcoing, Lyon, London, Manchester, Munich, Brussels, and Zurich.
Posted by Veronica Silva Cusi, news correspondent
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Egencia is a leading full-service travel management company delivering innovative corporate travel solutions and expert local service to more than 10,000 clients in over 60 countries around the world. As part of the Expedia group, one of the world's largest travel companies, Egencia provides forward-looking companies with the ability to drive compliance and cost savings in their travel programmes, while meeting the needs and requirements of the modern business traveller.
Published: Friday, May 23, 2014