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News : Egypt, France Sign 4 Agreements in ICT Field

#contactcenterworld

Cairo, Egypt, Jan 29, 2019 -- Minister of Communications and Information Technology, AmrTalaat, and Secretary of State at the French Ministry of Economy and Finance Agnès Pannier-Runacher, signed a declaration on the promotion of entrepreneurship and growth of emerging companies in the field of information Technology.

The declaration was signed between the Egyptian Ministry of Communications and Information Technology and the French Ministry of Economy and Finance.

As per the declaration, experience and visits will be exchanged between the bodies involved in the field of IT incubators in both countries; in addition both countries will cooperate in building the capabilities of entrepreneurs.

This came as part of French President Emmanuel Macron's visit to Egypt to sign a number of cooperation agreements between the two countries within the framework of the "Economic Forum for Investment" organized by the Ministry of Investment and International Cooperation in cooperation with the French Chamber of Commerce.


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The minister stressed the importance of enhancing joint cooperation between Egypt and France in the field of communications and information technology through exchanging of experiences and increasing the volume of investments of French companies operating in the ICT sector in Egypt, which can contribute to the capacity building and rehabilitation of young cadres, providing them with the skills required for the labor market,and supporting areas of technological innovation and entrepreneurship.

Meanwhile, Information Technology Industry Development Agency (ITIDA) and Orange Egypt Telecom signed a joint cooperation agreement in order to expand the company's operations in Upper Egypt by opening a contact center in the new technology area of Assiut, and training of 1,000 trainees of Egyptian cadres and appointing a minimum of 60 percent of the total number of trainees annually during the term of the Convention, which is up to 3 years.

The agreement also stipulates Orange's commitment to training 50 young developers annually under Orange's summer internship program. This training is accredited by the company and includes a number of ICT applications and programs such as: Smart Cities, Cyber Security, and others.

The agreement also refers to Orange's launch of Fab Lab's manufacturing plant in new BeniSuef technology zone at a later stage as part of its future expansion plan in Upper Egypt.

A Memorandum of Understanding (MoU) between ITIDA and Valeo Egypt was also signed. The MoU, which extends for three years, stresses the two parties' cooperation in building the capacities of young cadres by providing training and job opportunities for graduates of their training programs to meet the company's needs, enabling it to expand its business in Egypt and promote the culture of innovation and knowledge in Egypt through the implementation of projects in the field of research, development and patent registration in order to benefit from artificial intelligence techniques in electronic car systems.

The fourth agreement was signed between ITIDA and TelePerformance to qualify skills in the ICT industry.

The agreement aims at expanding the company's operations in Egypt and increasing the number of employees in the company's center in Egypt to work in the field of exporting call centers, customer service and technical support services to Europe, America and the Middle East by providing 1,700 new jobs within two years and the provision of relevant training programs to raise the capacity and qualification of young people to join the industry.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: http://www.egypttoday.com


Today's Tip of the Day - Every Contact Counts

Read today's tip or listen to it on podcast.

Published: Thursday, January 31, 2019

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2021 Buyers Guide Automated Call Distributors

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

2.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS inbound call center software caters to all incoming customer requests. These incoming requests can come through any channel of customer’s choice e.g. voice, video, email, chat, WhatsApp, facebook etc.. company page or from an integrated website chat. Using InterDailog UCCS call centers can respond to inquiries of the customers and they can also register the complaints of customer as a customer support desk.

3.) 
voiptime

Voiptime Contact Center
Our contact center solution allows processing the high volume of client requests from different channels (voice, webchat, email, web callbacks), running massive outbound dialing campaigns, and makes all call center operations visible for management. Voiptime Cloud Contact Center is a professional calling solution for outbound and inbound calls. It’s a plug-and-play software that immediately increases the productivity of your call center department. With the help of our solution you are able to:
- Automate lead prospecting and have 4x more live conversations daily;
- Increase the agent occupancy up to 80-90% with the help of the fastest Predictive dialer;
- Smooth out the peaks of calls by...
(read more)
 

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