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News : Egypt, France Sign 4 Agreements in ICT Field

#contactcenterworld

Cairo, Egypt, Jan 29, 2019 -- Minister of Communications and Information Technology, AmrTalaat, and Secretary of State at the French Ministry of Economy and Finance Agnès Pannier-Runacher, signed a declaration on the promotion of entrepreneurship and growth of emerging companies in the field of information Technology.

The declaration was signed between the Egyptian Ministry of Communications and Information Technology and the French Ministry of Economy and Finance.

As per the declaration, experience and visits will be exchanged between the bodies involved in the field of IT incubators in both countries; in addition both countries will cooperate in building the capabilities of entrepreneurs.

This came as part of French President Emmanuel Macron's visit to Egypt to sign a number of cooperation agreements between the two countries within the framework of the "Economic Forum for Investment" organized by the Ministry of Investment and International Cooperation in cooperation with the French Chamber of Commerce.


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The minister stressed the importance of enhancing joint cooperation between Egypt and France in the field of communications and information technology through exchanging of experiences and increasing the volume of investments of French companies operating in the ICT sector in Egypt, which can contribute to the capacity building and rehabilitation of young cadres, providing them with the skills required for the labor market,and supporting areas of technological innovation and entrepreneurship.

Meanwhile, Information Technology Industry Development Agency (ITIDA) and Orange Egypt Telecom signed a joint cooperation agreement in order to expand the company's operations in Upper Egypt by opening a contact center in the new technology area of Assiut, and training of 1,000 trainees of Egyptian cadres and appointing a minimum of 60 percent of the total number of trainees annually during the term of the Convention, which is up to 3 years.

The agreement also stipulates Orange's commitment to training 50 young developers annually under Orange's summer internship program. This training is accredited by the company and includes a number of ICT applications and programs such as: Smart Cities, Cyber Security, and others.

The agreement also refers to Orange's launch of Fab Lab's manufacturing plant in new BeniSuef technology zone at a later stage as part of its future expansion plan in Upper Egypt.

A Memorandum of Understanding (MoU) between ITIDA and Valeo Egypt was also signed. The MoU, which extends for three years, stresses the two parties' cooperation in building the capacities of young cadres by providing training and job opportunities for graduates of their training programs to meet the company's needs, enabling it to expand its business in Egypt and promote the culture of innovation and knowledge in Egypt through the implementation of projects in the field of research, development and patent registration in order to benefit from artificial intelligence techniques in electronic car systems.

The fourth agreement was signed between ITIDA and TelePerformance to qualify skills in the ICT industry.

The agreement aims at expanding the company's operations in Egypt and increasing the number of employees in the company's center in Egypt to work in the field of exporting call centers, customer service and technical support services to Europe, America and the Middle East by providing 1,700 new jobs within two years and the provision of relevant training programs to raise the capacity and qualification of young people to join the industry.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: http://www.egypttoday.com


Today's Tip of the Day - Check Your Literature

Read today's tip or listen to it on podcast.

Published: Thursday, January 31, 2019

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2021 Buyers Guide Help Desk Software

 
1.) 
eGain Corporation

eGain CallTrack™
eGain CallTrack™ is a dynamic call tracking and case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain Solve™ suite, the unified customer engagement and knowledge management software suite, which helps businesses transform their traditional call centers into omnichannel customer engagement hubs. eGain CallTrack will enable you to track, manage and resolve cases and maintain service level agreements (SLA), across channels.

2.) 
Happitu

Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics.

Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey!

We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the need to involve IT or Development. Yes, you will no longer have to dread submitting a change request to Devin from IT!

Try it free for 45 days!
PH: 833-427-7488

3.) 
Knowmax

Knowmax
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.
PH: +91 9702626568

4.) 
Nuxiba Technologies

CenterWare
Nuxiba's Help Desk Software is ideal for delivering top-level contact help desk services. It not only tailors to your existing technology resources but also allows you to set staff priorities that forward clients to the most knowledgeable agents.

Give personalized assistance, and analyze performance with our real-time monitoring, recording, and reports. Integrate Salesforce or VTiger CRM systems, be TCPA compliant, protect your cardholder's data during calls, and more!

Request a quote or demo today and start the journey to increase your first-contact resolution percentages in less than three months!

5.) 
OneDesk

OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.
PH: (514) 731-6878

6.) 
Teckinfo Solutions Pvt. Ltd.

ActivDesk Help Desk Software
ActivDesk Help Desk Software is an intelligent ticketing software for multi- channel customer interaction & engagement. It streamlines the entire ticket management process. With its SLA & escalation management, it enables your help desk to deliver enriching customer experience.
 

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