Cairo, Egypt, Jan 8, 2020 -- Avaya and an Egyptian ministry have declared their commitment to the country’s Digital Transformation.
Dr Amr Talaat, Egypt’s Minister of Communications and Information Technology, has met with Nidal Abou-Ltaif, President, Avaya International, with both affirming their commitment to Egypt’s Digital Transformation.
The two discussed topics ranging from a software development centre opened by Avaya, which will create an environment that supports innovation through locally sourced research and talent, to a new qualification programme for the latest smart platforms and Avaya technologies.
This will be rolled out in co-operation with the National Institute for Communications Regulation and the ITTi Institute.
Dr Talaat remarked on the importance that the Ministry of Communications and Information Technology places on co-operating with major international companies specialised in next-generation technology solutions.
At the meeting, he said that the country’s partnership with Avaya contributes to the building of a ‘digital Egypt’, stressing that Digital Transformation is essential to improving the quality of government services and the country’s productive capacity.
Abou-Ltaif added that he looks forward to further co-operation with the ministry.
The meeting was also attended by Dr Abeer Shaqwer, Advisor to the Minister of Communications and Information Technology for Community Responsibility and Services and CEO of the National Academy for Information Technology for Persons with Disabilities, and Ahmed Fayed, Country Manager – Egypt and Libya, Avaya.
The meeting follows close collaboration between Avaya and Egypt’s Ministry of Communications and Information Technology, which recently launched the Middle East’s first contact centre for people with hearing and speech impairments using Avaya technology.
The solution provides access to emergency services via video communication through the Wasel application, with agents communicating via sign language.
Posted by Veronica Silva Cusi, news correspondent
Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications and collaboration, contact center and customer experience management, and networking. We provide related services to large enterprises, midmarket companies, small businesses, and government organizations around the world.
Published: Thursday, January 9, 2020
Branch Employer Payments Platform - Earned Wage Access
Give employees instant access to a portion of their earned wages before payday! Branch helps businesses modernize their payment methods to empower working Americans. Earned wage access—with no-fee banking and access to a digital wallet and free debit card—are just some of the tools in our fast, free, and flexible platform. With Branch, businesses streamline existing payroll processes, save money, and provide faster payments and free digital banking to their employees—no pre-funding or capital required.
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.
A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.
CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.
ChatGuard makes payments in Chat PCI DSS compliant and...
PH: 01442 458300
Award-winning PCI compliance phone and multi-channel payment application.
PayGuard® is easy to deploy, very easy for agent to use from the office/contact centre or from home and is affordable.
PH: 03333 660 160