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News : Egyptian Ministry and Avaya Commit to Digital Transformation

#contactcenterworld, @Avaya

Cairo, Egypt, Jan 8, 2020 -- Avaya and an Egyptian ministry have declared their commitment to the country’s Digital Transformation.

Dr Amr Talaat, Egypt’s Minister of Communications and Information Technology, has met with Nidal Abou-Ltaif, President, Avaya International, with both affirming their commitment to Egypt’s Digital Transformation.

The two discussed topics ranging from a software development centre opened by Avaya, which will create an environment that supports innovation through locally sourced research and talent, to a new qualification programme for the latest smart platforms and Avaya technologies.

This will be rolled out in co-operation with the National Institute for Communications Regulation and the ITTi Institute.

Dr Talaat remarked on the importance that the Ministry of Communications and Information Technology places on co-operating with major international companies specialised in next-generation technology solutions.

At the meeting, he said that the country’s partnership with Avaya contributes to the building of a ‘digital Egypt’, stressing that Digital Transformation is essential to improving the quality of government services and the country’s productive capacity.

Abou-Ltaif added that he looks forward to further co-operation with the ministry.

The meeting was also attended by Dr Abeer Shaqwer, Advisor to the Minister of Communications and Information Technology for Community Responsibility and Services and CEO of the National Academy for Information Technology for Persons with Disabilities, and Ahmed Fayed, Country Manager – Egypt and Libya, Avaya.

The meeting follows close collaboration between Avaya and Egypt’s Ministry of Communications and Information Technology, which recently launched the Middle East’s first contact centre for people with hearing and speech impairments using Avaya technology.

The solution provides access to emergency services via video communication through the Wasel application, with agents communicating via sign language.

#contactcenterworld, @Avaya

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.intelligentcio.com


About Avaya:
Company LogoAvaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications and collaboration, contact center and customer experience management, and networking. We provide related services to large enterprises, midmarket companies, small businesses, and government organizations around the world.
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Today's Tip of the Day - Quality Provided By Agents

Read today's tip or listen to it on podcast.

Published: Thursday, January 9, 2020

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2021 Buyers Guide Payment Services

 
1.) 
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A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

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Award-winning PCI compliance phone and multi-channel payment application.

PayGuard® is easy to deploy, very easy for agent to use from the office/contact centre or from home and is affordable.
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