News : Egyptian Ministry and Avaya Commit to Digital Transformation
Cairo, Egypt, Jan 8, 2020 -- Avaya and an Egyptian ministry have declared their commitment to the country’s Digital Transformation.
Dr Amr Talaat, Egypt’s Minister of Communications and Information Technology, has met with Nidal Abou-Ltaif, President, Avaya International, with both affirming their commitment to Egypt’s Digital Transformation.
The two discussed topics ranging from a software development centre opened by Avaya, which will create an environment that supports innovation through locally sourced research and talent, to a new qualification programme for the latest smart platforms and Avaya technologies.
This will be rolled out in co-operation with the National Institute for Communications Regulation and the ITTi Institute.
Dr Talaat remarked on the importance that the Ministry of Communications and Information Technology places on co-operating with major international companies specialised in next-generation technology solutions.
At the meeting, he said that the country’s partnership with Avaya contributes to the building of a ‘digital Egypt’, stressing that Digital Transformation is essential to improving the quality of government services and the country’s productive capacity.
Abou-Ltaif added that he looks forward to further co-operation with the ministry.
The meeting was also attended by Dr Abeer Shaqwer, Advisor to the Minister of Communications and Information Technology for Community Responsibility and Services and CEO of the National Academy for Information Technology for Persons with Disabilities, and Ahmed Fayed, Country Manager – Egypt and Libya, Avaya.
The meeting follows close collaboration between Avaya and Egypt’s Ministry of Communications and Information Technology, which recently launched the Middle East’s first contact centre for people with hearing and speech impairments using Avaya technology.
The solution provides access to emergency services via video communication through the Wasel application, with agents communicating via sign language.
Posted by Veronica Silva Cusi, news correspondent
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Published: Thursday, January 9, 2020
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