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News : Egypt's IST Forms Alliance with BlueCrunch
Cairo, Egypt, Jan 14, 2019 -- Egypt-headquarter customer experience (CX) service provider IST has announced an alliance and investment with BlueCrunch, a software company that provides businesses with mobile applications and portals for customer service. BlueCrunch will add mobile apps and web portals to IST's portfolio of CX services. This will harmonise everything from contact centre inquiry to product or service delivery, so that the customer engages with a brand rather than individual silos within an organisation.
Posted by Veronica Silva Cusi, news correspondent
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About IST Integration, Service and Technologies (IST) is a system integrator in the Middle East, specializing in unified communications. With broad expertise in contact center applications such as automated voice portal, interaction management, quality management, ASR/TTS and voice biometrics, IST leads the way in implementing innovative technology that reduces operating costs while providing opportunities for its customers to increase revenue. An Advanced Technology Partner of Cisco, IST deployed and supports over 20,000 IVR ports and seats. Uniquely positioned with development facilities in Australia, India and the Middle East, IST provides a technology vision that ensures its customers expand their competitive edge.
Published: Tuesday, January 15, 2019
2020 Buyers Guide Inbound Call Handling Services
Calls are received by the right person or department. The right corresponding information is shown to the agent which makes that appointments are handled quicker and more secure.
Contact Centre Services
We’re a specialist Contact Centre business and market leaders helping socially focused organisations deliver quality support to their clients and service users. We do this by providing 24/7 helplines, software solutions and consultancy services.
Since launching in 2006, we’ve operated at the sharp end of customer service, supporting some of society’s most vulnerable people. We’ve pioneered in our space to become a specialist in helplines, whilst using the most advanced communication and database technologies available.
Our social mission has remained a constant throughout, providing many meaningful career prospects and growth opportunities to people within our local communities and fur...
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