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#contactcenterworld, @Mitel, @crn
Dallas, TX, USA, May, 2021 - Mitel(R), a global provider in business communications, announced that CRN(R), a brand of The Channel Company, has named Sue Anders, Stephanie Ford, Denise Hanson, Fiona Hills, Lana King, Kristi Lakich, Ilona Masche, and Jennifer Orr to the Women of the Channel list for 2021. This highly respected annual list recognizes the unique strengths, vision and achievements of female leaders from across the IT channel, including vendors, distributors and solution providers.
Selected by the CRN(R) editorial team for their contributions to channel advocacy, leadership, and dedication to the IT channel, this year’s honorees have also made their marks by driving innovative ways of supporting partners and customers through the uncertainty of the COVID-19 pandemic. This year, the Mitel team had a record-breaking eight channel leaders receive recognition for their contributions:
Sue Anders, Regional Vice President, Verticals East, SLED and Healthcare – Anders is an effective negotiator and passionate about developing long-term, mutually beneficial relationships with channel partners, sales teams, and customers. When the pandemic hit, she implemented programs to educate partners on CARES Act funding as well as Mitel’s extensive public sector contract portfolio to assist customers in procurement on a state-by-state basis. As lockdowns continued, she drove development of product bundles designed to support public sector organizations with the transition to remote work and established forums for partners to learn about solutions and financing options that would help customers navigate the everchanging landscape.
Stephanie Ford, Vice President, U.S. Sales – Ford worked closely with sales and partners to support customers in adapting to the remote working environment brought on by the COVID-19 crisis, helping hospitals and healthcare clinics to implement new virtual contact centers in a matter of days, and guiding educational institutions in modernizing their communications technology to support the operational changes needed for virtual learning. Focused on building and maintaining partner relationships, Ford established a quarterly partner summit to keep partners abreast of market trends, provide continued education, and ensure an avenue for ongoing feedback.
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"CRN’s 2021 Women of the Channel list acknowledges accomplished, influential women whose dedication, hard work, and leadership accelerate channel growth," said Blaine Raddon, CEO of The Channel Company. "We are proud to honor them for their many accomplishments and look forward to their continued contributions to the IT channel."
"This year’s Mitel honorees truly embody our partner-first approach," said Mary McDowell, Mitel President and CEO. "In an incredibly challenging year, their continued advocacy and passion for channel enablement, creative business solutions, and commitment to building meaningful relationships with our partners represent the best of Mitel’s strategy and our values as a company. Partners play an essential role in delivering a great communications experience for Mitel customers and the dedication these women showed in making that possible despite the challenges of COVID allowed countless organizations to not only survive during the past year, but to thrive."
Posted by Veronica Silva Cusi, news correspondent
Mitel is a global provider of enterprise and small business communications solutions and services. The company focuses on blending powerful infrastructure with an intuitive human interface to deliver the benefits of voice, video and data convergence to the user. Mitel's broad portfolio of solutions provide advanced voice, video and data communications platforms, desktop phones and Internet appliances, intuitive applications for customer relationship management and mobility, messaging and multimedia collaboration.
Published: Thursday, May 13, 2021
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Acqueon's AI-driven conversational engagement software enables sales, marketing and service organizations to engage in emotionally connected dialogs with customers via their channel of choice for significantly improved results. The Acqueon suite adds multichannel campaign management, contact center analytics, desktop, and CRM connectors for your contact center software of choice, including Amazon Connect, Cisco, Nice inContact, and Twilio. Acqueon conversational engagement software leverages the Acqueon IQ platform to aggregate data from the various applications, assemble rich customer contexts, and drive next-best-action using powerful statistical and predictive models.
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Dialer CRM VoIP CTI Cloud Solutions
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Reaching the right person with the right information on the right channel at the right time is a tall order. That’s the power the new Consilium UniCampaign™ has been adding to Cisco outbound contact centers, easily tripling or quadrupling results, from improving digital customer acquisition to managing post-sale customer relationship. Delivering proactive outbound engagement in a game-changer product, Consilium UniCampaign™ is an omnichannel List and Campaign Management (LCM) solution which complements the strength and robustness of Cisco's Outbound Dialer with the implementation of multichannel (voice, email, and SMS) outbound contact strategies. The new 7th release of UniCampaign™ is des...
Dialer software that makes customer contact pain free, so your team aren’t worried about complex technology and can focus on what they do best. Dramatically increase agent productivity using a variety of dialers, combined with AI, leveraging data-driven contact strategies to ensure the right agent is contacting your customers at the right time.
Take control, and ensure your team are on-message by designing the perfect agent interface with a drag-n-drop visual WYSWYG editor.
Rotate CLIDs, and auto-wrap certain calls to ensure maximum agent productivity and performance.
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Companies of all sizes rely on the cloud-based call center platform Dialfire and its powerful predictive dialer. Dialfire is ready to use within minutes and easily personalizable. From small ad-hoc to large multi-step campaigns, Dialfire offers high scalability. Adapt customer masks and automate workflows per mouse click. Integrated scripting and APIs ensure a smooth connection with external systems.
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Instant Call Reports
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Your Own Caller ID
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Call Lists for Agents
Different Levels of Administration
Advanced outbound solution including predictive dialing, featuring patented technologies such as Live Person Detection (LPD™) and SNoDrop™ using Artificial Intelligence to deliver compliant & effective predictive dialing with 0% abandoned call rates. The solution includes its own CRM system as well as visual campaign creation and management as well as automated data import and export capabilities. The package comes with highly visual and open call scripting technology and an SDK (Software Development Kit) is also available for embedding the dialer into your own user front end.
Discover Nuxiba's all-in-one dialer solutions. Either predictive or automatic, our software adapts to your business needs with a powerful and easy-to-use system. We offer TCPA compliance options, so you never have to worry about issues with the law and PCI Data Security so you can protect your cardholder's data information during every call.
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Reach more contacts, in less time with PhoneBurner. Powering thousands of client and millions of calls, our cloud-based software eliminate repetitive tasks so agents have up to 4x more live conversations. Unlike other dialers, PhoneBurner delivers 100% delay-free connections with no awkward pause. Conversations start off with promise, not hangups.
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