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News : Eight Mitel Leaders Named to CRN’s 2021 Women of the Channel List

#contactcenterworld, @Mitel, @crn

Dallas, TX, USA, May, 2021 - Mitel(R), a global provider in business communications, announced that CRN(R), a brand of The Channel Company, has named Sue Anders, Stephanie Ford, Denise Hanson, Fiona Hills, Lana King, Kristi Lakich, Ilona Masche, and Jennifer Orr to the Women of the Channel list for 2021. This highly respected annual list recognizes the unique strengths, vision and achievements of female leaders from across the IT channel, including vendors, distributors and solution providers.

Selected by the CRN(R) editorial team for their contributions to channel advocacy, leadership, and dedication to the IT channel, this year’s honorees have also made their marks by driving innovative ways of supporting partners and customers through the uncertainty of the COVID-19 pandemic. This year, the Mitel team had a record-breaking eight channel leaders receive recognition for their contributions:

Sue Anders, Regional Vice President, Verticals East, SLED and Healthcare – Anders is an effective negotiator and passionate about developing long-term, mutually beneficial relationships with channel partners, sales teams, and customers. When the pandemic hit, she implemented programs to educate partners on CARES Act funding as well as Mitel’s extensive public sector contract portfolio to assist customers in procurement on a state-by-state basis. As lockdowns continued, she drove development of product bundles designed to support public sector organizations with the transition to remote work and established forums for partners to learn about solutions and financing options that would help customers navigate the everchanging landscape.

Stephanie Ford, Vice President, U.S. Sales – Ford worked closely with sales and partners to support customers in adapting to the remote working environment brought on by the COVID-19 crisis, helping hospitals and healthcare clinics to implement new virtual contact centers in a matter of days, and guiding educational institutions in modernizing their communications technology to support the operational changes needed for virtual learning. Focused on building and maintaining partner relationships, Ford established a quarterly partner summit to keep partners abreast of market trends, provide continued education, and ensure an avenue for ongoing feedback.

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Denise Hanson, Senior Director, Partner Experience – Hanson has been a champion for Mitel’s ‘partner first’ approach in a newly created role where she serves as a "voice of the partner" advocate within Mitel to drive post-sales initiatives in ways that elevate the partner experience while supporting alignment with Mitel’s go-to-market strategy. Through more than 100 one-on-one conversations with partners, she gathered feedback on how Mitel could improve its post-sale experience and created a scorecard that’s now utilized to prioritize Mitel’s partner experience efforts. Hanson’s hands-on engagement also enabled her to lead and execute multiple operational improvements that made an immediate impact on partners’ ability to easily sell and deliver Mitel’s cloud offerings.

Fiona Hills, Director, Americas Global Partner Program – Hills led the development and launch of Mitel’s new hospitality specialization, which recognizes and rewards partners for their expertise in hospitality-focused sales and technical solutions and enabled them to differentiate themselves in an industry heavily impacted by the pandemic. Hills was also instrumental in supporting the launch of Mitel’s new partner portal and lead registration tools, which provide partners with greater visibility into their sales pipelines. Her efforts to educate internal sales teams on the value of partner enablement have led to higher program compliance with both technical and sales competencies that will in turn, enable partners to provide a quality, end-to-end experiences for customers.

Lana King, Vice President, Partner Programs, Training & Enablement – King has been a driving force behind Mitel’s channel operations and enablement, successfully leading change management programs for new partner portals and tools that enable partners to more effectively manage their Mitel business, as well as championing focus groups to gain partner input on the overall partner experience. Over the past year, her guidance has driven multiple initiatives to support partners through the pandemic including adapting partner program assessment criteria to changing market conditions and introducing free, self-paced virtual technical training to help partners increase competencies without requiring travel. King has also played a critical leadership role in the development and implementation of Mitel’s new MiCloud Connect Partner Managed model, which gives partners more control over the cloud customer lifecycle.

Kristi Lakich, Regional Vice President, Channel Sales – Lakich played a key role in helping Mitel partners move their customers to remote work, including numerous success stories where the transition took place almost overnight. A highly engaged leader, she has been instrumental in increasing partner engagement through unique incentives and virtual events, guiding cross-functional efforts to improve the partner experience, and leveraging her personal network to help partners and channel managers build strategic relationships. Lakich is actively working on several initiatives that will enable partners to capture new UCaaS opportunities and empower them to serve as true consultants who can help customers not only address today’s business challenges but stay well-positioned for the future.

Ilona Masche, Marketing Director, Central Europe – Masche launched and implemented Mitel’s first virtual roadshow series for channel partners in Central Europe. The Mitel Expo series spanned four weeks and, through Masche’s leadership, saw a 97% participant rate, including engagement from 600+ channel partners in one country alone, and 2,700+ breakout session registrations. Based on the event’s success, she consulted with other regions and channel partners to develop and implement their own virtual engagement strategies. Leading marketing for Mitel’s most diverse sales region, Masche is focused on empowering partners to modernize their customer base and win new business by arming them with sophisticated marketing tools that increase market visibility.

Jennifer Orr, Vice President, Master Agent Channel – Orr lobbied for and helped drive creation of the agent track within Mitel’s partner program, including a certification for master agents and partners. Orr also helped to better align internal teams with channel needs while driving messaging and awareness around contact center capabilities. In the year ahead, she plans to increase partnerships and the number of incremental opportunities registered, as well as grow Mitel’s enterprise business and contact center footprint.

"CRN’s 2021 Women of the Channel list acknowledges accomplished, influential women whose dedication, hard work, and leadership accelerate channel growth," said Blaine Raddon, CEO of The Channel Company. "We are proud to honor them for their many accomplishments and look forward to their continued contributions to the IT channel."

"This year’s Mitel honorees truly embody our partner-first approach," said Mary McDowell, Mitel President and CEO. "In an incredibly challenging year, their continued advocacy and passion for channel enablement, creative business solutions, and commitment to building meaningful relationships with our partners represent the best of Mitel’s strategy and our values as a company. Partners play an essential role in delivering a great communications experience for Mitel customers and the dedication these women showed in making that possible despite the challenges of COVID allowed countless organizations to not only survive during the past year, but to thrive."

#contactcenterworld, @Mitel, @crn

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Mitel:
Company LogoMitel is a global provider of enterprise and small business communications solutions and services. The company focuses on blending powerful infrastructure with an intuitive human interface to deliver the benefits of voice, video and data convergence to the user. Mitel's broad portfolio of solutions provide advanced voice, video and data communications platforms, desktop phones and Internet appliances, intuitive applications for customer relationship management and mobility, messaging and multimedia collaboration.
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Today's Tip of the Day - Customer Feedback

Read today's tip or listen to it on podcast.

Published: Thursday, May 13, 2021

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2021 Buyers Guide Dialer Solutions

 
1.) 
Acqueon Technologies Inc.

Acqueon's AI-driven conversational engagement software enables sales, marketing and service organizations to engage in emotionally connected dialogs with customers via their channel of choice for significantly improved results. The Acqueon suite adds multichannel campaign management, contact center analytics, desktop, and CRM connectors for your contact center software of choice, including Amazon Connect, Cisco, Nice inContact, and Twilio. Acqueon conversational engagement software leverages the Acqueon IQ platform to aggregate data from the various applications, assemble rich customer contexts, and drive next-best-action using powerful statistical and predictive models.

2.) 
Avyukta Intellicall Consulting Pvt. Ltd.

Dialer CRM VoIP CTI Cloud Solutions
We are a single roofed solution for Dialer / Hosted Dialer / VoIP / CRM and CTI Solutions . With 300+ call center clients in above 9 countries and recent features such as :

Dynamic custom agent crm popup

avatar module

10+ Custom Reports

Cloud Telephony with/out "Host your Trunks" option

and End to End CRM on the cards we are supposed to grow exponentially within the next 6 Months

3.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

4.) 
Cloud IT Services GmbH

Dialfire
Dialfire offers you a complete call center solution that is simple and intuitive to use and adapts to your needs. It's completely cloud-based, saving you the hassle of setting up a phone system and installing software. In addition to predictive dialing and call blending of inbound calls, you can create personalized campaigns through an intuitive and easy-to-use interface. Features include automated workflows and full control over the agent screen.

You can see the full list of features here:

5.) 
ComSys S.A.

CList for Outbound Campaigns Management
CList by Comsys is an application that helps contact centers enhance the performance of their outbound campaigns. It accomplishes that by enabling the planning and execution of sophisticated communication strategies. Additionally, the AI-powered module of CList extends the possibilities of outbound campaigns delivering unprecedented results.
Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with t...
(read more)

6.) 
Consilium Software

Consilium UniCampaign™
Reaching the right person with the right information on the right channel at the right time is a tall order. That’s the power the new Consilium UniCampaign™ has been adding to Cisco outbound contact centers, easily tripling or quadrupling results, from improving digital customer acquisition to managing post-sale customer relationship. Delivering proactive outbound engagement in a game-changer product, Consilium UniCampaign™ is an omnichannel List and Campaign Management (LCM) solution which complements the strength and robustness of Cisco's Outbound Dialer with the implementation of multichannel (voice, email, and SMS) outbound contact strategies. The new 7th release of UniCampaign™ is des...
(read more)

7.) 
contactSPACE

contactSPACE
Dialer software that makes customer contact pain free, so your team aren’t worried about complex technology and can focus on what they do best. Dramatically increase agent productivity using a variety of dialers, combined with AI, leveraging data-driven contact strategies to ensure the right agent is contacting your customers at the right time.

Take control, and ensure your team are on-message by designing the perfect agent interface with a drag-n-drop visual WYSWYG editor.

Rotate CLIDs, and auto-wrap certain calls to ensure maximum agent productivity and performance.

8.) 
CTCOMM

Genesys PureConnect
Genesys PureEngage
Tegsoft

9.) 
Cloud IT Services GmbH

Dialfire
Companies of all sizes rely on the cloud-based call center platform Dialfire and its powerful predictive dialer. Dialfire is ready to use within minutes and easily personalizable. From small ad-hoc to large multi-step campaigns, Dialfire offers high scalability. Adapt customer masks and automate workflows per mouse click. Integrated scripting and APIs ensure a smooth connection with external systems.

10.) 
Megacall

Megadialer
With Megadialer you will get a customized call center software. With the creation of personalized questions, surveys and sales script you will have the information you need from your customers quickly and efficiently. Improve the performance of your agents with a 100% online contact center, real-time analytics and predictive dialer to optimize the time between one call and another.

All rates include:
Instant Call Reports
On-Demand Recording
Call Supervisor
Call Layout after Completion
Your Own Caller ID
Call Monitor
Automatic Re-Calls
Automatic sending of Mails
Incoming Call Management
Real-time Activity Panels
Call Lists for Agents
Different Levels of Administration

11.) 
Noetica

SmartBound™
Advanced outbound solution including predictive dialing, featuring patented technologies such as Live Person Detection (LPD™) and SNoDrop™ using Artificial Intelligence to deliver compliant & effective predictive dialing with 0% abandoned call rates. The solution includes its own CRM system as well as visual campaign creation and management as well as automated data import and export capabilities. The package comes with highly visual and open call scripting technology and an SDK (Software Development Kit) is also available for embedding the dialer into your own user front end.

12.) 
Nuxiba Technologies

CenterWare
Discover Nuxiba's all-in-one dialer solutions. Either predictive or automatic, our software adapts to your business needs with a powerful and easy-to-use system. We offer TCPA compliance options, so you never have to worry about issues with the law and PCI Data Security so you can protect your cardholder's data information during every call.

Stop worrying about technicalities and focus on the most valuable aspect: giving the best service and customer experience with our intuitive features. All of our features and modules are fully adaptable to any business needs.

Obtain the benefits of using software fully tailored to your business, start saving money, and boosting your productivity.

13.) 
PhoneBurner

PhoneBurner
Reach more contacts, in less time with PhoneBurner. Powering thousands of client and millions of calls, our cloud-based software eliminate repetitive tasks so agents have up to 4x more live conversations. Unlike other dialers, PhoneBurner delivers 100% delay-free connections with no awkward pause. Conversations start off with promise, not hangups.

- Call 60-80 contacts per hour, per agent
- Instantly leave voicemails
- Send 1-touch emails
- Automate workflows and call logging
- Record and transfer calls
- Access reporting and analytics
- Intelligently distribute leads
- Dial from local Caller IDs
- Get free white-glove onboarding

Scales to any size team with no contracts, no setup fees, and no per minute charges. Start a free trial without a credit card.

14.) 
PrimoDialler

Predictive Dialler
A predictive dialler is an outbound call system that automatically dials from a list of telephone numbers. Also known as Power or Auto dialers it will automatically help agents make more calls, generate higher rates of connections, increase conversions, manage voicemail, no-answers and disconnected numbers.

We’ve made it easy to get started, we offer packages to best suit your needs and don't tie you into long term contracts. Don't take our word for it take out a no-commitment free trial!

15.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
The InterDialog Dialer is an independent & intelligent auto dialer software that controls the outbound calls using various algorithms. This call center dialer works as Predictive Dialer Software, Progressive Dialer Software, Preview Dialer Software or Power Dialer Software based on the requirement of the process. It allows the system to create groups/caller lists and then dials out to multiple calling groups/lists at the same time, thus helping target a wider market segment in a shorter period of time.

The predictive dialer software and automatic dialer algorithms used by the InterDialog Dialer are designed to improve efficiency by lowering the wait time, the number of dropped calls and t...
(read more)

16.) 
Tru29 Outsource Solutions Inc.

Custom Outsourced Solutions
Tru29 Solutions tailor fits a dialer solution that will truly suit your needs.

17.) 
voiptime

Voiptime Contact Center
Our contact center solution allows processing the high volume of client requests from different channels (voice, webchat, email, web callbacks), running massive outbound dialing campaigns, and makes all call center operations visible for management. Voiptime Cloud Contact Center is a professional calling solution for outbound and inbound calls. It’s a plug-and-play software that immediately increases the productivity of your call center department. With the help of our solution you are able to:
- Automate lead prospecting and have 4x more live conversations daily;
- Increase the agent occupancy up to 80-90% with the help of the fastest Predictive dialer;
- Smooth out the peaks of calls by...
(read more)
 

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