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News : El Pollo Loco Partners with Ansira to Drive Customer Loyalty and Engagement

#contactcenterworld

Costa Mesa, CA, and Dallas, TX, USA, Dec, 2017 -- El Pollo Loco (Nasdaq:LOCO), a fire-grilled chicken chain, announced its strategic partnership with Ansira, LLC (Ansira), an independently owned digital, CRM, and channel marketing agency in the country. Ansira will support El Pollo Loco, including its Loco Rewards program, by leveraging ongoing data to improve customer insights, individual customer engagement, and ultimately drive increased profits.

"As consumer behaviors change and the restaurant landscape shifts, data is more important than ever in understanding who our customer is, what motivates them and how that drives incremental profits. Ansira’s real-time and results-driven approach will enable us to better acquire, retain and engage customers as we continue to grow and invest in our Loco Rewards loyalty program," said Ed Valle, Chief Marketing Officer of El Pollo Loco. "At El Pollo Loco, we are thrilled to be partnering with Ansira to create a more personalized relationship with our guests."

"We are huge fans of the El Pollo Loco brand and many of us have been loyal customers for years," said Daina Middleton, CEO at Ansira. "We could not be more excited about helping the El Pollo Loco team leverage data to get closer to their customers and drive incremental transactions for the brand and its franchisees."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://globenewswire.com


About ANSIRA:
Ansira is a leader at leveraging intelligence at every interaction to acquire, grow and retain your best customers. Our data-driven marketing helps brands create and strengthen customer relationships at a national and local level through customer engagement and channel partner empowerment, delivering long-term profitability for our clients. Ansira is among the 3 largest independently owned CRM and direct marketing agencies and among the 10 largest independent digital agencies in the U.S. and enjoys long-term client relationships with Fortune 500 companies spanning a broad range of industries.
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Today's Tip of the Day - Hours Of Access

Read today's tip or listen to it on podcast.

Published: Tuesday, December 5, 2017

Printer Friendly Version Printer friendly version

2020 Buyers Guide Automation

 
1.) 
Agara

Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.

Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.
PH: +1 (512) 333 4634

2.) 
Consilium Software

Consilium UniCloud™
UniCloud™ is an intuitive platform that allows Enterprises to deploy and manage their Unified Communication (UC) and Contact Center (CC) services with ease and entire provisioning can be completed in seconds using this comprehensive tool supporting digital transformation. The latest release 7.0 of UniCloud™ is a multi-tenant platform that transforms the delivery, management, and integration of collaboration and contact center solutions, for both Cloud and On-Premise deployment models.
With its single-pane-of-glass views and quick provisioning tool, UniCloud™ is instrumental in reducing the time to provision an entire multi-cluster Cisco collaboration platform, including contact centers (C...
(read more)
PH: (+61) 406 501 368

3.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)
PH: 1+480-435-9390
 

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