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News : Eldercare Hotline to Reach Out to 100,000 in First Year
Singapore, Sept 11, 2014 -- Senior citizens and their caregivers can now turn to a one-stop national eldercare helpline, called Singapore Silver Line, to find out more about care services, as well as the status of their applications to schemes and financial assistance.
The toll-free helpline started operating in July and has served close to 9,700 callers. It is expected to reach out to more than 100,000 callers during its first year of operation, said the Agency for Integrated Care (AIC).
Its agents are trained to identify and recommend appropriate care services to callers through a simple phone screening process. They are also trained to identify difficulties that the elderly or caregivers may face and help accordingly.
"Assistance includes providing information on respite care options for caregivers, suitable financial assistance, and relevant training for caregivers and their foreign domestic workers," the AIC said in a statement yesterday.
AIC chief executive Jason Cheah said the agency has introduced multiple access channels to make eldercare information and resources easily available to seniors and their caregivers. These channels include the Singapore Silver Pages website and the AICare Hub at City Square Mall.
The Singapore Silver Line was officially launched yesterday by Dr Amy Khor, Senior Minister of State for Health and Manpower, at the Intermediate and Long-Term Care (ILTC) Awards ceremony. Fifty recipients were given awards to upgrade their skills and knowledge. To date, more than 400 ILTC professionals have benefited from these training scholarships and grants.
Posted by Veronica Silva Cusi, news correspondent
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Published: Thursday, September 11, 2014