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News : Elderly to be Provided with Emergency Alert Linked to Help Centre

#contactcenterworld

Nicosia, Cyrpus, Dec 19, 2019 -- The cabinet has approved a proposal to provide the elderly and people with health issues with a portable emergency button so that they can quickly notify a 24-hour centre when in need of help, the government said.

Deputy government spokesman Panayiotis Sentonas said the button would enable people in need like the elderly and people with disabilities and chronic ailments, to contact a coordination centre without having to move or dial a number.

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A touch of the button will automatically activate a call to the centre that will be staffed around the clock with psychologists, sociologists, social workers, and trained volunteers, who will provide the necessary assistance, the spokesman said.

During Wednesday’s cabinet meeting, ministers were also briefed about a scheme to provide assisted living homes for certain categories of people.

In all there will be 10 such homes, two of which will house people with autism. There will also be one house for visually disabled individuals. The rest will cater to the needs of people with mental disabilities.

Procedures for opening seven of the homes are already underway.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://cyprus-mail.com


About ContactCenterWorld:
Company LogoContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 205,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999.
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Today's Tip of the Day - Take Cell Numbers

Read today's tip or listen to it on podcast.

Published: Friday, December 20, 2019

Printer Friendly Version Printer friendly version

2021 Buyers Guide Messaging Systems

 
1.) 
Amtelco

miSecureMessages
miSecureMessages is an encrypted messaging application designed as a pager replacement for healthcare organizations, call centers, and enterprise environments.

2.) 
eGain Corporation

Messaging Hub
eGain has rearchitected its platform to handle the messaging channels in a new way. eGain Customer Engagement Hub™, the platform that unifies knowledge, AI, analytics, and conversations to ensure that no channel is left in a silo, also powers the eGain Messaging Hub.

3.) 
Startel Corp.

Contact Center Software
Startel is a leading provider of unified communications, business process automation and performance management solutions for contact centers. Since its founding in 1980, Startel has established a loyal customer base from a variety of industries, including contact centers, education, healthcare, insurance and telephone answering service. Startel's solutions are designed to enhance the customer experience, improve employee productivity, reduce operating costs, and increase revenues.

4.) 
Synthetix

Engage with your customers in Real-Time.

Connect personally with your customers, generating new revenues and boosting CSAT scores. Synthetix Chat is the fastest way to engage your users, with a Live Key-Press Feed, ID and Verification, simultaneous chats and AI-Powered predictive suggestions, Synthetix Chat reduces averages handling times by up to 50%.
 

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