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News : Eldermark Now Offers Contact Center and Integrated Live Chat Services

#contactcenterworld

Minnetonka, MN, USA, Sept 10, 2018 -- Eldermark, an all-in-one senior living software platform, have launched a new contact center, staffed 24/7 by professionals with extensive experience and knowledge in the senior living industry. The new contact center, which will provide inbound and outbound call capabilities, including appointment setting, customer services, post discharge follow-up and more, also supports live chat that integrates with Eldermark’s Sales CRM and Marketing Automation solutions.

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Both the contact center and live chat capabilities are backed by expert, heart-driven senior living professionals who are highly educated about the unique needs and challenges faced by each community. Eldermark customers will be able to provide both the contact center and live chat options to their audiences.

"We pride ourselves on on-boarding each of our partner communities with lots of expertise and attention to their specific needs," said Craig Patnode, President and CEO of Eldermark. "Our 24/7 contact center and live chat ensures that each community can articulate their value and provide an excellent customer experience, no matter when or where their customers are reaching out. The integration with our new CRM takes that seamless experience to a whole new level and will be a game-changer for any senior living community looking to increase their census."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Eldermark:
For over 25 years, Eldermark Software has provided an all-in-one senior housing software platform developed by experts and designed specifically to meet the needs of senior housing providers. Eldermark’s fully integrated platform and 24/7 customer care enables customers to focus on providing superior care and on improving outcomes for residents. Truly a full-stack senior living solution, Eldermark provides tools and services for census and facility management, care team workflows, sales and marketing and resident safety/ nurse call systems.
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Today's Tip of the Day - Pound-Hash-Number!

Read today's tip or listen to it on podcast.

Published: Thursday, September 13, 2018

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2021 Buyers Guide Automated Call Distributors

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

2.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS inbound call center software caters to all incoming customer requests. These incoming requests can come through any channel of customer’s choice e.g. voice, video, email, chat, WhatsApp, facebook etc.. company page or from an integrated website chat. Using InterDailog UCCS call centers can respond to inquiries of the customers and they can also register the complaints of customer as a customer support desk.

3.) 
voiptime

Voiptime Contact Center
Our contact center solution allows processing the high volume of client requests from different channels (voice, webchat, email, web callbacks), running massive outbound dialing campaigns, and makes all call center operations visible for management. Voiptime Cloud Contact Center is a professional calling solution for outbound and inbound calls. It’s a plug-and-play software that immediately increases the productivity of your call center department. With the help of our solution you are able to:
- Automate lead prospecting and have 4x more live conversations daily;
- Increase the agent occupancy up to 80-90% with the help of the fastest Predictive dialer;
- Smooth out the peaks of calls by...
(read more)
 

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