Minnetonka, MN, USA, Sept 10, 2018 -- Eldermark, an all-in-one senior living software platform, have launched a new contact center, staffed 24/7 by professionals with extensive experience and knowledge in the senior living industry. The new contact center, which will provide inbound and outbound call capabilities, including appointment setting, customer services, post discharge follow-up and more, also supports live chat that integrates with Eldermark’s Sales CRM and Marketing Automation solutions.
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Both the contact center and live chat capabilities are backed by expert, heart-driven senior living professionals who are highly educated about the unique needs and challenges faced by each community. Eldermark customers will be able to provide both the contact center and live chat options to their audiences.
"We pride ourselves on on-boarding each of our partner communities with lots of expertise and attention to their specific needs," said Craig Patnode, President and CEO of Eldermark. "Our 24/7 contact center and live chat ensures that each community can articulate their value and provide an excellent customer experience, no matter when or where their customers are reaching out. The integration with our new CRM takes that seamless experience to a whole new level and will be a game-changer for any senior living community looking to increase their census."
Posted by Veronica Silva Cusi, news correspondent
For over 25 years, Eldermark Software has provided an all-in-one senior housing software platform developed by experts and designed specifically to meet the needs of senior housing providers. Eldermark’s fully integrated platform and 24/7 customer care enables customers to focus on providing superior care and on improving outcomes for residents. Truly a full-stack senior living solution, Eldermark provides tools and services for census and facility management, care team workflows, sales and marketing and resident safety/ nurse call systems.
Published: Thursday, September 13, 2018
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