News : Election Commission of India Launches National Contact Centre
New Delhi, India, May 12, 2017 -- Every vote counts. And so does every voter. Serving every elector flawlessly is the commitment of Election Commission of India that it has lived up to time and again.
The Commission has added another feather to its cap with the launch of National Contact Centre with a toll-free number. Now any citizen from any part of the country can call on the toll-free in English or Hindi with any query or complaint at any time of the day. Callers can enquire on subjects such as elections, voting dates, EPIC, electoral roll, online registration etc. and lodge a complaint by simply dialing in to the toll free no. Not only this, executives also make outbound calls for educating the electors and spreading voter awareness.
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The National Contact Centre is operated on a National Grievance Redressal System Software. This software is a single window platform to manage complaints and feedback received through calls, emails, sms and website access in an integrated and time-bound manner. Callers may connect with the executives to register a complaint and know about its status of receipt and disposal as well as to give suggestions and feedback at every step of the way.
The Contact Centre is Commission's step forward towards bringing about electoral reforms where citizens and officials are empowered to monitor and report any anomaly or violation of ECI instructions in the field before, during or post elections.
Each state and UT will also soon setup and operationalize dedicated State Contact Centre (SCC) and District Contact Centre (DCC) to ensure seamless flow of information across the contact centers for handling issues/ query from citizens. National Contact Centre will build IT protocols to ensure that any call landing at NCC are properly redirected to the respective State Contact Centre.
It is expected that on operationalization of Integrated Contact Centre, ECI will be able to provide multilingual support to all the citizens across the nation in a decentralized and integrated manner.
Posted by Veronica Silva Cusi, news correspondent
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About Election Commission:
The Election Commission of India is an autonomous, constitutionally established federal authority responsible for administering all the electoral processes in the Republic of India. Under the supervision of the commission, free and fair elections have been held in India at regular intervals as per the principles enshrined in the Constitution. The Election Commission has the power of superintendence, direction and control of all elections to the Parliament of India and the state legislatures and of elections to the office of the President of India and the Vice-President of India.
Published: Monday, May 15, 2017
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