Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK

Upcoming Events

HOW TO CELEBRATE INTERNATIONAL CONTACT CENTER WEEK

WORKFORCE MANAGEMENT

ARTIFICIAL INTELLIGENCE AND TECH SOLUTIONS

How To Enter the 2020 Members' Choice Awards - For Vendors

TRAINING IN CONTACT CENTERS

News : Voter Helpline 1950 Proves to be a Letdown for Disabled Community in Chennai

#contactcenterworld

Chennai, India, March, 2019 -- The Election Commission of India (ECI)'s Accessible Election promises seem to be unravelling at the preliminary stage.

Many disabled voters in Chennai have alleged that repeated attempts to get through 1950, the helpline number of the ECI helpline number 1950 are failing. With the voter registration deadline of 16 March just days away, they are angry and upset.

Balasubramaniam, who is bedridden due to a physical disability, is worried as he has not been able to register himself so far. "I want to get my voter ID and have called 1950 often but have not been able to get through. I am worried that I will not be able to register myself by Saturday. I cannot walk to the registration centre and I was happy when I heard the ECI say that its officials would come home to register voters if needed".

Ring2 Dashboards & Wallboards Free Trial

In Sumitha Prasad's case, there are eight disabled people relying on her to register to vote. Prasad manages a bakery that is run by people with disabilities, all of whom want to vote. She was counting on the ECI's promise to register disabled people at the doorstep.

"We run a neighbourbood bakery and there are eight people who want to register. They need to be enrolled and I was counting on the EC to send an official here to validate them because taking all of them to the centre will be a hassle. I have been trying the number and I always put on hold and then the line gets cut off. Why go around claiming that you are fully accessible when you are not?", asks Prasad, the anger evident in her voice. "Just be upfront and say you are somewhat accessible. This is really disheartening and we are not jobless people that we can keep trying the number all day long".

It's not the regular public, even disability rights activists are struggling to reach election officials to address the issue. TMN Deepak, Founder, 3 December Movement, is among the leaders who has been working closely with the ECI office in Chennai.

"Even I have had no success in accessing 1950. The number does not connect. This cannot be the case. Why does the Chief Election Commissioner make statements like disabled people will be enrolled at the doorstep when you cannot even ensure access to a helpline? The Chief Election Officer of Tamil Nadu is not even meeting us," TMN Deepak, Founder 3 December Movement

Sentiments shared by Gnana Bharti of the Disability Rights Association of India (DRAI, who says the EC must live up to its promises to ensure inclusive elections. "Two months ago when we met the Chief Electoral Officer, he promised us support if we called the helpline. Now the situation is such that the number gets disconnected after two steps. We are not giving up and will call him for help".

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://newzhook.com


Today's Tip of the Day - A Nice Treat

Read today's tip or listen to it on podcast.

Published: Wednesday, March 20, 2019

Printer Friendly Version Printer friendly version

2020 Buyers Guide Visual Communications

 
1.) 
Chatvisor

Co-Browsing Integration
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.
 
Submit Event

Upcoming Events

15th annual Best Practice Conference - this is the contact center world's most highly rated event - a whopping 100% of delegates say they would recommend it!

100's of best practice tips and ideas from contact center professionals Read More...
 7
 8479 
Share

Survey - Online Event

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =