News : Electric Ireland and Accenture Announce Smarter Living Collaboration
#contactcenterworld, @Accenture, @electricireland
Dublin, Ireland Jan. 19, 2016 -- Electric Ireland has collaborated with Accenture (NYSE: ACN) to develop and deliver a pilot program that will introduce new Connected Home solutions to its customers.
The latest phase in a series of trials on Smart Controls for Connected Homes, this initiative will see 600 Electric Ireland Smarter Living Panel members trial the latest technology available for real-time, intelligent control of energy usage in residential homes. Working with the global Accenture Internet of Things practice, the trial will use Accenture Connected Platforms as a Service (CPaaS) to enable remote and automated control of multiple smart devices for homes and businesses.
All members will receive a number of smart plugs and a monitor to measure electricity consumption installed in their homes. In order to remotely monitor and control their electricity usage, users can also access mobile and web-based applications that will also help to promote energy efficiency and savings for Electric Ireland customers. The services are integrated into the Accenture Connected Home Services suite, supporting the Internet of Things and advanced analytics technologies.
2018 Top Ranking Performers Present:
CONTACT CENTER & CUSTOMER ENGAGEMENT
BERLIN - ORLANDO - MACAOFIND OUT MORE!
Paul Stapleton, General Manager, Electric Ireland said, "This collaboration with Accenture is part of our mission to lead the market in the introduction of innovative technologies. With this latest technology, customers will be able to not only control the supply to certain appliances remotely but also monitor their usage through real time data ensuring convenient and efficient use of energy in the home. We have started rolling this out with the Electric Ireland Smarter Living Panel, who are a valuable resource to us when it comes to understanding and meeting customers wants and needs."
Alastair Blair, Country Managing Director for Accenture in Ireland said, "This exciting new initiative with Electric Ireland and its Smarter Living Panel trial will deliver innovative new services to Irish energy consumers, including real-time energy consumption feedback and remote control of different devices in the home. Our joint Internet of Things project highlights the critical role of digital technology in improving our energy efficiency, and offers Irish consumers the future of managing and controlling their own energy consumption."
Posted by Laura Collins, Editorial Management
Today's Tip of the Day - Train In Sensitivity
More Editorial From Accenture
Accenture is a global management consulting, technology services and outsourcing company. Accenture collaborates with its clients to help them become high-performance businesses and governments. With deep industry and business process expertise, broad global resources and a proven track record, Accenture can mobilize the right people, skills, and technologies to help clients improve their performance.
About Electric Ireland:
Provider of gas and electricity services in Ireland.
Published: Thursday, January 21, 2016
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Semafone provides secure voice transactions for contact centres and retailers taking Cardholder Not Present (CNP) payments. The solution allows a call - and the call recording - to continue as normal ...
Aspect Software contact center and workforce optimization solutions engage consumers, empower agents, improve quality, and lower the cost of delivering remarkable experiences. Our cloud, private cloud...
Doxim is a provider of SaaS-based customer engagement solutions for credit unions, community banks and wealth management firms. Doxim’s Customer Engagement Platform helps financial institutions transf...