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News : Electricity Ministry Switches Customer Service to Call Center with 121 Hotline
Cairo, Egypt, Oct 11, 2016 -- The Electricity Ministry has switched its customer service telephone operations for south Cairo to a call center that applies international standards on performance in responding to queries, the ministry said.
The move took place on August 21, the ministry said in a statement, with a similar move planned for north Cairo and Alexandria in the future.
Ctizens who have complaints about malfunctions or electricity bills can contact the call center by landline or mobile phones.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Don’t Just Record Your Agents
Published: Thursday, October 13, 2016