News : NJOY Selects Ventrica to Provide Customer Service
Oct 16, 2013 – Electronic cigarette company NJOY announces it has selected outsourced contact centre Ventrica to manage a centralised customer service hub, to support its expanding European operations.
With retail locations in the US, NJOY is now expanding its footprint into the UK and Europe.
NJOY selected Ventrica due to their ability to offer native speakers for customer service across Europe, as part of NJOY’s drive to deliver exceptional and personal experiences for customers worldwide. To deliver this service, NJOY has supported Ventrica to increase the number of job opportunities in Southend-on-Sea, Essex, where Ventrica is based, as the brand grows across Europe. The outsourced contact centre is planning to double the size of its business over the next 18 months.
Ventrica’s team, including native English, French, German, Italian, Dutch, Spanish and Portuguese speakers, will handle all customer queries 7 days a week via phone, email and social media (Facebook and Twitter). In addition, the team will field enquiries from NJOY stockists and retailers.
Posted by Veronica Silva Cusi, news correspondent
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About Ventrica Ltd:
At Ventrica we help businesses to increase revenue through direct sales, appointment setting and lead generation. We assist mainly “Blue Chip” organisations with B2B and B2C customer acquisition, retention and development. We also specialise in media response, both voice and email for companies advertising in both B2B and B2C environments, including press, DRTV, Radio, Web and other media.
Published: Wednesday, October 16, 2013