#contactcenterworld, @myeleveo, @Cisco
Franklin, TN, USA, Nov 4, 2021 -- Eleveo announces the integration of its WFO solution suite with Cisco WebEx Contact Center (WebEx CC). With this announcement, Eleveo, a Cisco SolutionsPlus vendor for over a decade, expands its deep integrations with all Cisco on-premise platforms to the cloud.
WebEx CC is Cisco’s customer journey platform for unified and simplified contact management across all contact center channels, and it’s available for hosting within Cisco’s UCM Cloud. The new integration allows organizations to bring all unified contacts into their Eleveo platform and populates Eleveo’s WFM Forecasting and Scheduling tools with Cisco queue-level data. It also enhances security for companies utilizing work-from-home agents or offering hybrid on-site and remote workplace options.
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"Eleveo provides the most extensive support for Cisco worldwide in the contact center industry. This integration recognizes that many organizations and many of our customers are moving or considering a move to a cloud or hybrid environment. The WebEx CC integration allows them to take Eleveo with them," says Brian Shore, Eleveo’s CEO. "It provides ultimate flexibility. They can leverage the same Eleveo tools and capabilities, whether on-premise, in the cloud, or somewhere in-between - they decide – in a highly secure environment."
Posted by Veronica Silva Cusi, news correspondent
Elevēo strives to simplify complexity for contact centers, minimize service interruptions and provide host anywhere, user-friendly, secure, & scalable software. Our solutions protect your business by recording contact center interactions like service requests, outbound sales, financial or healthcare transactions, providing solutions for privacy and regulatory requirements, and by capturing customer experience. Let us replace your vulnerabilities with secure solutions, providing you 100% global recording coverage in the cloud, on-premise, or in hybrid architecture with a fully Native Cloud WFO suite. Elevēo is a 5-time Gartner Magic quadrant WEM vendor with a rich 20-year history (formerly as ZOOM International).
Cisco provides Unified Customer Contact solutions that extend customer care beyond simple phone transactions and the traditional contact centre to unique content-rich customer centric experiences. These solutions let you uniquely personalize communication with individual customers through a variety of media including voice, Web, e-mail, and video.
Published: Friday, November 5, 2021
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