Franklin, TN, USA, Nov 9, 2022 -- Eleveo has joined Zoom’s ISV Partner Program and is integrating its Workforce Optimization (WFO) software suite with Zoom Contact Center, the company’s omnichannel cloud contact center platform.
As an ISV, Eleveo contact center optimization and compliance tools will be available through the Zoom App Marketplace. Those tools include Workforce Management (WFM), Quality Management (QM) and Analytics modules in an easy-to-configure, feature-rich and cloud-enabled solution.
"Zoom Contact Center is one of the most exciting developments I’ve seen in our industry in years. The Zoom culture is all about innovation and redefining possibilities. What they’re doing in the contact center space reminds me of how they fundamentally transformed video communications," says Brian Shore, Eleveo’s CEO. "There’s a reason the Zoom brand is synonymous with video communications; their solutions are simple, easy to use and manage. You can say the same of their contact center platform."
"Eleveo, like Zoom Video Communications, Inc., has always embraced the goal of providing universal access to world-class features and functionality; it’s what drives our product development. Contact centers of any size can optimize agent resources, elevate the customer experience and ensure regulatory compliance. Customers don’t need a dedicated staff to deploy and manage our tools or train their users."
"Customers bring high expectations to every interaction they have with a business regardless of its size. Small and mid-sized contact centers need the same advanced omnichannel platform capabilities and WFO functionality as their enterprise counterparts. We’re delivering it with this integration," says Kentis Gopalla, Head of Ecosystem for Zoom Phone and Contact Center . "Zoom Contact Center, along with the Eleveo offering, is an ideal solution for organizations looking for a comprehensive contact center solution that’s easy to access, manage, use and scale."
Posted by Veronica Silva Cusi, news correspondent
Elevēo strives to simplify complexity for contact centers, minimize service interruptions and provide host anywhere, user-friendly, secure, & scalable software. Our solutions protect your business by recording contact center interactions like service requests, outbound sales, financial or healthcare transactions, providing solutions for privacy and regulatory requirements, and by capturing customer experience. Let us replace your vulnerabilities with secure solutions, providing you 100% global recording coverage in the cloud, on-premise, or in hybrid architecture with a fully Native Cloud WFO suite. Elevēo is a 5-time Gartner Magic quadrant WEM vendor with a rich 20-year history (formerly as ZOOM International).
Published: Friday, November 11, 2022
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