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News : Elisiontec Announced Remote Agent Feature to Benefit Call Centers and Customer Support Centers
Charlotte, NC, USA, Aug, 2017 - Elision Technolab LLP is an India based VoIP solution provider Company. Recently the spokesperson of the company announced that the company offers an advanced contact center module called Remote Agent. This module can be used with VICIDial: Open source call center solution or Dialshree: Contact center software offered by the Elision Technolab LLP by to its customers as a product.
This contact center solution module allows call center agents to work from any location. These agents don’t need access to contact center software or web client to work. All they need is a cell phone or a Smartphone. The agent can work on inbound or outbound calling campaign as well as on a blended campaign.
As the Indian call centers have to adhere to the rules and regulation of TRAI, Elisiontec further supports calling over PRI lines. It means each call will adhere to the rules of TRAI. This keeps a call center secure from any legal concern as well as Indian call centers can support the‘Remote Agent’ work model for its agents as well.
Here is what the spokesperson of Elisiontec shared with the media, "The remote agent concept is there in the call center industry for long, but it is not supported in a true way. The agents who work from remote location have to log in to the call center software. This creates a barrier as in the agent has to be at a location which can give him access of required infrastructure. Thus, we invented a call center software module which allows agents to work from any location they want to without a need to get logged into the system or access the call center software. Our module will allow an agent to make and receive calls using his mobile phone. This mobile number will be registered with the call center solution. Thus, each call made and received will be logged into the call center software or VICIDial open source contact center solution. The admin and supervisor can track activities of an agent as well."
Posted by Veronica Silva Cusi, news correspondent
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About Elision TechnoLab LLP:
Elision TechnoLab LLP is the leading supplier and pioneer of VoIP solutions all over the world. We provide career-class solutions with powerful communication technology. Our company consists of a team of very skilled individuals who offer and implement solutions in network, data, video and voice infrastructure – hence, we are a one-stop provider for other companies’ technology needs.
Published: Monday, August 28, 2017
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