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News : Elitetele.com Purchases Comms Supply Following an Instagram Post

#contactcenterworld, @elitetelecom

London, UK, May 8, 2017 -- Elitetele.com PLC, a provider of unified communications, has purchased Comms Consulting Limited, trading as Comms Supply, a provider of business communications services bringing it out of liquidation. All of Comms Supply’s employees will join Elitetele.com PLC.

Elite’s Founder and CEO, Matt Newing, says, "We’re delighted with the purchase of Comms Supply. Karl Alderton, the company’s MD approached me as one entrepreneur to another via Instagram to ask for help. I recognised his passion for the sector and empathised with his challenge of trying to maintain sales growth while being distracted by the requirements of being a managing director and the wider work-load that brings.

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‘By buying Comms Supply we are giving Karl the opportunity to grow his business with the support of our wider team. He’s created a great reputation for the business working with the IT Channel to deliver connectivity and telecoms in conjunction with wider IT solutions. With us Karl will be able to ensure their clients have a highly skilled, committed customer service team to provide full back-up and support when they need them. We are continually looking to improve our IT services and I know Karl and his team will bring fresh ideas and energy to what we are doing,’ says Newing.

Comms Supply will continue to provide its customers with the same services and be supported by the same people; however, they will now have access to Elitetele.com’s

#contactcenterworld, @elitetelecom

Posted by Veronica Silva Cusi, news correspondent
Source: Elitetele.com


About Elite Group:
Company LogoElite Telecom is a provider of unified communications, delivering a next generation product portfolio to businesses that is designed to increase efficiency, cut costs and deliver return on investment.
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Today's Tip of the Day - 5 Ways To Demotivate Staff

Read today's tip or listen to it on podcast.

Published: Tuesday, May 9, 2017

Printer Friendly Version Printer friendly version

2020 Buyers Guide Speech Technology

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
Daisee

Daisee
Daisee builds technology that empowers people to solve problems by making interactions simple and smart so they can have a more significant impact, be more productive and be better at what they do. We believe incremental improvements carry huge potency and provide exponentially greater change for the better.

Genesys customers can now automate risk and quality management using Daisee’s speech and sentiment analytics and remediation workflow software. Daisee helps improve customer experience, ensure regulatory compliance, identify missed commercial opportunities & training requirements as well as provide valuable insights back to the business directly from the frontline – the true voice-of-...
(read more)
PH: +61404697151

3.) 
Voci Technologies Incorporated

V-Blaze Speech to Text
Our GPU-accelerated, AI-based technology enables you to deliver greater insights to the contact center by transcribing audio into analyzable text.

- Transcribe large volumes of recorded audio quickly
- Integrate transcripts with your analytics or business intelligence platform
- Reduce your hardware footprint and minimize total cost of ownership
PH: 412-621-9310

4.) 
Voxjar

Voxjar
Voxjar is your one-stop-shop for driving better phone calls with your customers. We're a modern Conversation Analytics and Call Coaching Platform.

- Custom Charts and Dashboards give you the freedom to analyze calls from the highest level down to the details of each conversation.

- AI-Powered Speech Analytics transcribes, searches, and analyzes your reps' phone conversations, at scale.

- Quality Assurance and Call Coaching tools let you evaluate and improve agent performance with a human touch.

- Long term recording storage for historical analysis


All of these together provide the holistic, easy-to-use software that you need to manage a modern call team and create better con...
(read more)
 

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