News : Elland’s Orchard Energy Creates 10 New Jobs with the Launch of a SME-focused Service
Elland, England, Dec 22, 2016 -- Utility management provider Orchard Energy, part of the Lakehouse Group, is set to create a 10 new jobs at its Elland head office through the launch of a new sales service working directly with SME businesses in Yorkshire and the UK.
The new sales team will be responsible for contacting SMEs to sell gas, electricity and water contracts in a new business drive for the firm.
The team will operate from Orchard Energy’s new contact centre which created 30 jobs when it first opened in July this year.
Initially launched to accommodate the interest nationwide in smart meters in the home, the contact centre will now include a team whose sole focus will be on securing the best rates for SMEs in Calderdale, Yorkshire and the rest of the UK.
Colette Costello, Orchard Energy’s operations director, said: "We are extremely excited to launch a new service exclusively for SME customers and to grow our team with further recruitment in the local area.
"At Orchard we understand the pressures SMEs are under to find time to negotiate contracts and analyse invoices for discrepancies, so our team will work on their behalf to ensure they get the best possible rates on their energy and water supply.
"We are proud to be an employer of choice for people in Calderdale and Kirklees and can offer flexible working hours and shift patterns to suit the needs of a range of people, from students, to stay at home parents looking for a few hours of work a week."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Understand The Team
More Editorial From Kinect Energy
Published: Monday, December 26, 2016
2020 Buyers Guide Analytics
CardBoard: Real-time data, shows the most important KPI’s in your Contact Center.
Built for data | Designed for business | Empowers teams
CallFinder speech analytics
CallFinder® is a leading provider of cloud-based SaaS speech analytics, automated call scoring, and speech-to-text transcription technology with sentiment analysis. Our easy-to-use solution is designed to help businesses and contact centers automate quality monitoring to improve agent performance and provide a superior customer experience.
With CallFinder, you get…
100% visibility into agent-customer interactions
100% monitoring of interactions, up from only 5-10%
Scalability of QA reviews with the same size QA team
CallFinder isn’t just your average speech analytics provider. When you work with us, you get unparalleled, continuous support through our MyAnalyst managed client servic...
|5.)||Lieber & Associates|
Contact center Analytics and Metrics
Lieber & Associates provides services to develop, interpret, and improve contact center metrics and analytics. The firm's experience spans forecasting, customer service, order-taking, lead-qualification, sales, segmentation, media-source-tracking, and testing design. L&A's president pioneered segmentation for telephone scripts and the tri-level service level metric. He brings broad analytics experience to contact centers.