News : eLoyalty and Verizon Team to Deliver Unified Customer Experience Solution
Denver, CO, USA, May 4, 2016 -- eLoyalty, part of TeleTech Technology, announced the Company and Verizon have entered into a global agreement where eLoyalty's Contact Center as a Service (CCaaS) platform will be integrated into Verizon's new Unified Customer Experience solution to deliver a single, cloud-based contact center offering for enterprise clients that's easy to use.
Available in early June in the U.S., the Verizon Unified Customer Experience solution was developed in partnership with eLoyalty and built on top of Cisco's Hosted Collaboration Solution for Contact Center.
eLoyalty was selected by Verizon for their maturity and breadth of the offering, which includes icPortal™, eLoyalty's proprietary one-stop shop for contact center management and integration with leading third-party vendor applications.
"eLoyalty is helping to enable the platform that allows our clients to transform the customer experience especially as more people reach for service via the Web and their smartphones," said Alla Reznik, director of customer contact solutions, Verizon. "With eLoyalty's capabilities, we can be highly nimble and agile in serving our clients which is our number one goal."
"By working together to combine the Verizon and eLoyalty platforms, Verizon will be able to deliver a fully integrated Cisco UCaaS and CCaaS experience to its clients and, in the process, help them to reduce in-house friction and enhance interactions with their customers," said Steve Pollema, senior vice president, TeleTech Technology.
Posted by Veronica Silva Cusi, news correspondent
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TeleTech is a geographically diverse global providers of technology-enabled business process outsourcing solutions. TeleTech and its subsidiaries have a 28-year history of designing, implementing, and managing critical business processes for Global 1000 companies to help them improve their customers' experience, expand their strategic capabilities, and increase their operating efficiencies. By delivering a high-quality customer experience through the effective integration of customer-facing front-office processes with internal back-office processes, we enable our clients to better serve, grow, and retain their customer base.
Meeting challenges of your extended enterprise: For enterprises and government agencies around the world, like yours, we are a provider of global IT, security, and communication solutions, with one of the world’s most connected IP networks. We combine our broad range of strategic solutions, services, and expertise to help some of the world's largest organizations - including 96% of the Fortune 1000 - and governments - meet the challenges of their increasingly extended enterprises.
Published: Friday, May 6, 2016